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OfficeDev / office-js

A repo and NPM package for Office.js, corresponding to a copy of what gets published to the official "evergreen" Office.js CDN, at https://appsforoffice.microsoft.com/lib/1/hosted/office.js.
https://learn.microsoft.com/javascript/api/overview
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Outlook 365 add-in (Claritysoft for Outlook) is not working in the new Outlook #4459

Closed ClaritysoftLLC closed 1 week ago

ClaritysoftLLC commented 2 weeks ago

App Name: Claritysoft for Outlook App ID: 42949682348

URL of sample

https://www.loom.com/share/3a90fcc82a514d9da0c43eedb637a4e0?sid=f19d8f52-6922-4cc0-b2db-f2db7c8b2bcc https://www.awesomescreenshot.com/video/27208168?key=e3a39a1cdc883529788080d7c22e1b40

Describe the bug

Please find a few compatible Issues listed below what we observed:

Outlook relaunching multiple times and every time behaving differently. Sometimes the app icon responds expectedly and sometimes it’s not. The Add-in icon is intermittently disappearing.

It works when turning off the New Outlook toggle. Please see the below link for your observation

AlexJerabek commented 2 weeks ago

Hi @ClaritysoftLLC,

Thanks for reporting this. I'm going to move this issue to the office-js repo, where product bugs are examined.

mmanjaree-msft commented 2 weeks ago

@ClaritysoftLLC Thanks for reporting this issue. Can you capture and share logs for the scenario when this issue is happening. Follow the steps mentioned here https://github.com/OfficeDev/office-js/wiki/Collecting-log-files-for-Outlook-Add%E2%80%90ins-issues. Also check if there are any errors in console after addin is clicked. Steps to open devtools in new outlook https://learn.microsoft.com/en-us/office/dev/add-ins/outlook/one-outlook#debug-your-add-in. Also is this an admin deployed or a sideloaded addin

ClaritysoftLLC commented 5 days ago

@mmanjaree-msft Thanks for providing us the guide link. As per your provided link (https://github.com/OfficeDev/office-js/wiki/Collecting-log-files-for-Outlook-Add%E2%80%90ins-issues) we have reproduce the issue in 'New Outlook on Windows'. Please find the .ZIP file for .HAR and console log. error.zip