OfficeDev / office-js

A repo and NPM package for Office.js, corresponding to a copy of what gets published to the official "evergreen" Office.js CDN, at https://appsforoffice.microsoft.com/lib/1/hosted/office.js.

https://learn.microsoft.com/javascript/api/overview

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Addin is not loading #4601

Open JalajAgarwal opened 3 weeks ago

JalajAgarwal commented 3 weeks ago

Provide required information needed to triage your issue

Your Environment

Platform [PC desktop, Mac, iOS, Office on the web]: Office on the web
Host [Excel, Word, PowerPoint, etc.]: Excel
Office version number: Beta
Operating System: Windows
Browser (if using Office on the web): Chrome

Expected behavior

Addin should load

Current behavior

when we are launching the excel, the addin is not getting loaded and when we are trying to load the addin we are getting this screen. ![Uploading addinError.JPG…]()

But if we are using CloudPc we are not encountering the issue

dmitriikashin-outreach commented 3 weeks ago

We are experiencing the same issue for the Outlook Add-ins on the following platforms: "Web" and "New Outlook" on Windows.

The Add-ins keep working on "Mac" and "Windows Classic" platforms.

In some cases the Add-ins eventually appear in the popup, however, they are not functional.

We also noticed that this issue appears on some particular mailboxes, such as our Mailboxes created via the Microsoft Developer Program, while other Mailboxes can populate the Add-ins (Apps) correctly.

ivanosevitch commented 3 weeks ago

We have several reports from customers that our Outlook signature addin is not loading since today. However the same customers told us the addin finally loaded, about 5 hours later. But we don't know if more customers will be affected.

Actual

The addin doesn't show in the Outlook ribbon, nor in the "Apps" menu in the ribbon. No signature is inserted by our addin.

Expected

The addin appears in the ribbon.

Environment

Windows New Outlook and Outlook web

New Outlook version on Windows of an affected customer (note that this screenshot was taken after the addin finally loaded in the ribbon, so it might not be the same version the customer had when the addin didn't appear in the ribbon)

JalajAgarwal commented 3 weeks ago

I am getting an error "ErrorMessage": "Unable to read RPS data encryption certificate"

JalajAgarwal commented 3 weeks ago

we have observed that this url is failing in india and france region https://store.office.com/anonymousserviceextension.aspx?7aa08d1c_5777106b_1719327087509

Chuanhua512 commented 3 weeks ago

Hi All, we're unable to load addin (PowerBI) in PowerPoint

& We're unable to deploy addin in admin centre