Closed anotherstarburst closed 1 month ago
Thank you for letting us know about this issue. We will take a look shortly. Thanks.
Hi @anotherstarburst Thanks for reporting this issue, I'm trying to repro your problem, but I can‘t login. Could you share us a test account to repro? BTW, could you share us which custom functions you install in your add-in? Thanks.
Thanks for the quick input on this @shanshanzheng-dev .
Login to our application shouldn't be necessary to repro - just a page refresh. In my own testing of this issue I don't log in to our app either.
Two custom functions are installed, one named EXTRACT
and another named EXTRACTTABLE
. Full json available at https://storage.googleapis.com/alep-ai-add-in/1.0.2.0/functions.json
https://github.com/OfficeDev/office-js/assets/484487/e5d786ed-75ea-40e6-90d7-49becb549147
here's a video showing the issue
Hi @anotherstarburst Thanks for provide this video. We'll be looking this issue, but sorry we can't share timeline. We'll report back if we have a suggestion for you. Thanks.
Hi @anotherstarburst We try to repro your issue, but we found when we install the add-in, using the customer function and refresh, it'll trigger CF calc but the addin will crash. We can't see any error from our side, could you try to investigate why the add-in crash?
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Our excel add-in installs 2 custom functions. After initial installation of our production add-in (published through the Microsoft Store) everything works fine in Excel Web. However when we reload the page we get the following error:
Similarly, when using a totally fresh browser instance, and navigating to the same spreadsheet (after logging in with the same Microsoft account) we get the same error.
Your Environment
Platform [PC desktop, Mac, iOS, Office on the web]: Office on the web Host [Excel, Word, PowerPoint, etc.]: Excel Office version number: n/a Operating System: Mac OS 14.5 Browser (if using Office on the web): Chrome/126.0.6478.127 (arm64)
Expected behavior
The custom functions should load without error each time a spreadsheet is opened.
Current behavior
Everything works fine when you initially install the add-in. Evidently this has been the experience of the Microsoft add-in reviewers too.
If you refresh the page, or navigate to the same spreadsheet using the same Microsoft account in a brand new browser instance you are given the error "one or more add-ins failed to install or load custom functions. Error installing functions."
In all instances the add-ins side panel continues to work fine.
Steps to reproduce
=al
to see our custom functions have correctly registered - it should auto-completeLink to live example(s)
Provide additional details
Context
Without this issue being fixed our add-in cannot be used by our customer and that makes both them and us sad.
Useful logs
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