Closed asavage13 closed 2 weeks ago
I have mac users in my organisation suffering from this too
Hi @asavage13, @mmcnutt This forum is limited to office-js related queries. For crash in Outlook Mac please use the "Contact Support" within Outlook for Mac - https://support.microsoft.com/en-us/office/contact-support-within-outlook-for-mac-d0410177-8e65-4487-93f7-206a3a3d71a8 .
@neprasad-microsoft thank you for the reply. As mentioned in the steps it doesn't always crash, I'd say 5/10 times it will crash. The other times emails are sent to the outbox
@asavage13 Even emails going to outbox is not related to Office JS APIs. Please raise a ticket with Outlook Mac via "Contact Support" within Outlook for Mac - https://support.microsoft.com/en-us/office/contact-support-within-outlook-for-mac-d0410177-8e65-4487-93f7-206a3a3d71a8 .
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Provide required information needed to triage your issue
Your Environment
Mac Outlook Version 16.87 (24071426) MacOS Sonoma Version 14.5 (23F79)
Expected behavior
You should be able to send an email using Microsoft Outlook, without the application crashing. Being able to send an email without major delays
Current behaviour
Steps to reproduce
Provide additional details
Please see attachment for Microsoft Error Reporting Log
Context
Can't not reply to a long email thread. Affecting us by not being able to reply to emails
Useful logs
Links regarding the same issue https://www.reddit.com/r/Office365/comments/1e9emw5/outlook_for_mac_1687_mail_going_into_outbox_and/ https://answers.microsoft.com/en-us/outlook_com/forum/all/outlook-error-code-3523/7a05a47a-68ad-4964-a66a-c752d6c37222
Microsoft Error Reporting log version.docx