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OfficeDev / office-js

A repo and NPM package for Office.js, corresponding to a copy of what gets published to the official "evergreen" Office.js CDN, at https://appsforoffice.microsoft.com/lib/1/hosted/office.js.
https://learn.microsoft.com/javascript/api/overview
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Add-ins continue to work after uninstallation #4724

Closed mailchecktool-admin closed 1 week ago

mailchecktool-admin commented 1 month ago

We are writing to report an issue with an Office add-in that utilizes ItemSend events. This add-in runs the ItemSend event and pops up every time an email is sent. We have installed and then uninstalled this add-in, but the ItemSend event continues to run.

Your Environment

Expected behavior

Once the add-in is deleted, it will be removed from the add-in list screen and the ItemSend event should no longer work

Current behavior

I have uninstalled the add-in but it continues to work. The screen I checked from [https://aka.ms/olksideload] does not show any add-ins in either [Personal Add-ins] or [Administrator Managed]. (The name of the add-in is Mail Checker.) addinImage

However, when I checked the add-in list from the □ Add-ins button > [Add App], it was displayed. addinImage2

I will share what I have tried regarding this issue. 1) Launch OWA in the incognito browser 2) Try on another PC terminal 3) Clear the cache I have tried all of these and the add-ins are working even though they should have been deleted.

Additional Information

This add-in is deployed for a specific user or group from the “Integrated Apps” in the Administration Center. The deployment method is set to [Optional].

How do I completely remove an add-in?

ajays-msft commented 1 month ago

@mailchecktool-admin - It takes upto 24 hours for changes to be reflected when managing apps from admin center. https://learn.microsoft.com/en-us/microsoft-365/admin/manage/centralized-deployment-faq?view=o365-worldwide&source=recommendations#how-long-does-it-take-for-add-ins-to-get-removed-for-all-users-----

1TheMuffinMan commented 1 month ago

@mailchecktool-admin - It takes upto 24 hours for changes to be reflected when managing apps from admin center. https://learn.microsoft.com/en-us/microsoft-365/admin/manage/centralized-deployment-faq?view=o365-worldwide&source=recommendations#how-long-does-it-take-for-add-ins-to-get-removed-for-all-users-----

That seems kind of crazy don't you think? A user can go to the store and install an add-in and it shows up immediately, but doing it through admin center takes hours? Do you guys have someone manually updating configurations by hand?

mailchecktool-admin commented 1 month ago

@ajays-msft @1TheMuffinMan It has been over a month since this user uninstalled. I find it odd that it hasn't been updated. Do you know how to completely remove the add-in?

DivyaPatidar commented 1 month ago

@mailchecktool-admin Do you see this addin deployed for particular user in admin centre? Can you try to redeploy for this user and remove it ?

mailchecktool-admin commented 1 month ago

@DivyaPatidar Yes. We have confirmed that it is deployed to the user. I will try it!

microsoft-github-policy-service[bot] commented 2 weeks ago

This issue has been automatically marked as stale because it is marked as needing author feedback but has not had any activity for 4 days. It will be closed if no further activity occurs within 3 days of this comment. Thank you for your interest in Office Add-ins!

microsoft-github-policy-service[bot] commented 1 week ago

This issue has been closed due to inactivity. Please comment if you still need assistance and we'll re-open the issue.