Closed mikey8808 closed 1 day ago
Thanks for sharing the observation. We will investigate and get back on this.
Does the issue occur only when add-in is present? Are you facing the issue in Classic Outlook Mac or New Outlook Mac? Please collect logs by following the steps here and share the incident ID with us.
Yes, this occurs when the add-in is present
New Outlook for Mac, not the legacy version
Please provide an email address to send the diagnositic information.
If you have Incident ID, you can share it here.
VBP5JYAC
Hey @mikey8808
It looks like the mail you are trying to send is very long, and itself takes most of the time, based on the logs you have shared. Can you please share some logs where you send the same mail without the add-in being triggered?
It'll be easier for us to understand the issue clearly.
Please reopen this issue.
Hey @mikey8808 ,
The issue is automatically closed if not answered- but I am reopening it. Please do respond with the diagnostic logs as needed.
This issue has been automatically marked as stale because it is marked as needing author feedback but has not had any activity for 4 days. It will be closed if no further activity occurs within 3 days of this comment. Thank you for your interest in Office Add-ins!
This issue has been closed due to inactivity. Please comment if you still need assistance and we'll re-open the issue.
There are long delays with replying to long email thread emails on the MAC platform where we have an onSend addin installed.
Your Environment
Platform: Outlook Office version number: 16.88 (24081116) Operating System: 14.5
Expected behavior
There shouldn't be long delays in sending emails in the MAC platform when replying to long thread email.
Current behavior
Long delays with replying to long email thread emails on the MAC platform where we have an onSend addin installed.
Steps to reproduce