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OfficeDev / office-js

A repo and NPM package for Office.js, corresponding to a copy of what gets published to the official "evergreen" Office.js CDN, at https://appsforoffice.microsoft.com/lib/1/hosted/office.js.
https://learn.microsoft.com/javascript/api/overview
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Excel Web unable to load any addins through the store. #4828

Closed thordurk91 closed 2 months ago

thordurk91 commented 2 months ago

Your Environment

Expected behavior

Addin to load

Current behavior

500 error in console on https://euc-excel.officeapps.live.com/x/_layouts/AddinServiceHandler.ashx?action=getEntitlements&app=excel image

Steps to reproduce

  1. Sign into a free office account
  2. Load Eve online addin through addin store (Or any addin, i.e. GPT for Excel)
  3. Error pops up, addin ribbon is visible in nav, error happens again if clicked, no sidebar shown.

Link to live example(s)

N/A

Provide additional details

  1. Works when the account has a 365 subscription.

Context

Unable to load the addin

Useful logs

500 error on https://euc-excel.officeapps.live.com/x/_layouts/AddinServiceHandler.ashx?action=getEntitlements&app=excel...

shanshanzheng-dev commented 2 months ago

Hi @thordurk91 Thanks for reporting this issue, we're looking into the root cause. Thanks for your patience.

aplahore4 commented 2 months ago

I am also facing the same issue; I have reported here

shanshanzheng-dev commented 2 months ago

Hi @aplahore4 sorry for this and thanks for reporting. We're investigating this root cause.

shanshanzheng-dev commented 2 months ago

Hi @thordurk91 @aplahore4 We have mitigated this issue, please try again if it works on your side. We value your feedback. Thanks.

thordurk91 commented 2 months ago

@shanshanzheng-dev Looks good to me now! I've asked users to retry their installations. Thanks