OfficeDev / office-js

A repo and NPM package for Office.js, corresponding to a copy of what gets published to the official "evergreen" Office.js CDN, at https://appsforoffice.microsoft.com/lib/1/hosted/office.js.
https://learn.microsoft.com/javascript/api/overview
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Sideloaded outlook add-in does not open on OWA and New outlook app #4830

Open kdeshpande-methodcrm opened 2 months ago

kdeshpande-methodcrm commented 2 months ago

Provide required information needed to triage your issue

Outlook add-in does not open on outlook web and the new outlook app on desktop. It seems to be opening fine on Outlook classic desktop app. Can reproduce the same on Mac, iOS and Windows. Tried to open other add-ins apart from add-in developed by us, same issue. I am using personal email (not a business email)

Your Environment

Expected behavior

Outlook add-in should open. Currently it does not even open

Current behavior

Outlook add-in does not open.

Steps to reproduce

  1. Open any sideloaded add-in on web
  2. Open any sideloaded add-in on outlook desktop new

Link to live example(s)

  1. Cannot open scriptlab add-in either

Provide additional details

  1. I am using personal email. Have not checked on a business email but as for '@outlook.com' emails, able to reproduce

Context

Last week this was happening only to my email. My colleague's email did not have the same issue. It seemed to happen randomly for some email addresses. Today, I am able to consistently reproduce for all emails.

Useful logs

DmitryKostochko commented 2 months ago

We can also reproduce the issue in new Outlook and Outlook Online. The "Translator for Outlook" and "Report message" add-ins do not open.

Microsoft Outlook Version 1.2024.821.200 (Production). Client Version is 20240816003.13. WebView2 Version is 127.0.2651.105.

andrew-at-acta commented 2 months ago

We can also reproduce the issue in new Outlook and Outlook Online. The "Translator for Outlook" and "Report message" add-ins do not open.

Microsoft Outlook Version 1.2024.821.200 (Production). Client Version is 20240816003.13. WebView2 Version is 127.0.2651.105.

I am experiencing the same issue.