RichAPI.Error: General Exception when reading content of footer on Word 64 Bit

[MichaelL79]

In a Word Addin we are reading the contents of the primary footer. This works very well on most installations but when used with Word 64 Bit we always get an error "RichAPI.Error: General Exception"

Environment

• Platform: Desktop
• Host: Word
• Office version number: Word LTSC MSO (16.0.14332.20734) 64-Bit
• Operating System: Windows Server 2012

Expected behavior

Should work as with Word 32 Bit

Current behavior

Always throws mentioned exception

Steps to reproduce

Exception happens at the second context.sync

 Word.run(function (context) {

     const sections = context.document.sections;
     context.load(sections, 'items/body/footers/primary');

     return context.sync().then(function () {

         var footer = sections.items[0].getFooter("primary");
         context.load(footer, 'body');

         footer.load('text');
         footer.load('fields');
         footer.paragraphs.load('items');

         const fields = footer.fields.load(["code", "result", "locked", "type", "data", "kind"]);

         context.sync().then(function () { //>>exception happens here

             fields.items.forEach(function (field) {
                 //reading fields
             });

         });
     });
 }).catch(function (error) {
     console.log("Error: " + error);
     if (error instanceof OfficeExtension.Error) {
         console.log("Debug info: " + JSON.stringify(error.debugInfo));
     }
 });

[qinliuMSFT]

Hi @MichaelL79 , thank you for reporting this issue.

The Word.FieldCollection included in API set: WordApi 1.4, is not available on volume-licensed perpetual Office versions.

The Office version number: Word LTSC MSO (16.0.14332.20734) 64-Bit is volume-licensed perpetual Office versions, have you tried isSetSupported to check if the specified requirement set is supported by this Office application?

[MichaelL79]

Hi @qinliuMSFT, thanks for the quick response and the clarification. Does this mean it is not possible to read fields with LTSC versions of Word? To me, this seams like a very basic task and it is a little strange this is not supported. Is there a different way to achive the same?

Best regards, Michael

[qinliuMSFT]

Hi @MichaelL79 , sorry, there is currently no such way.