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OfficeDev / office-js

A repo and NPM package for Office.js, corresponding to a copy of what gets published to the official "evergreen" Office.js CDN, at https://appsforoffice.microsoft.com/lib/1/hosted/office.js.
https://learn.microsoft.com/javascript/api/overview
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Outlook add-in with SupportsMultiSelect feature is not working for personal MS accounts #5046

Open rohanbharadwaj1994 opened 1 week ago

rohanbharadwaj1994 commented 1 week ago

Provide required information needed to triage your issue

Your Environment

Expected behavior

Add-in should work for personal MS accounts as well after adding SupportsMultiSelect element to true in the manifest

Current behavior

When SupportsMultiSelect added in the manifest and deployed, it should support multi selection feature and add-in should also work fine. it is working fine on all the platforms. But for Personal MS account (created from gmail) on https://outlook.live.com/. The add-in is not getting opened up when triggered from the touch point.

Steps to reproduce

  1. Add support for Multiselect in outlook add-in XML manifest: https://learn.microsoft.com/en-us/office/dev/add-ins/outlook/item-multi-select?tabs=jsonmanifest
  2. Deploy the manifest on any microsoft personal account (outlook.live.com) (Not the enterprise one)
  3. Trigger the add-in from the touch point Read view and see that the add-in is not opening up.

Context

This issue is reproducible for personal accounts

Useful logs

screen-capture (41).webm

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rohanbharadwaj1994 commented 3 days ago

Hi, Any update regarding this issue ??

mmanjaree-msft commented 3 days ago

Can you share logs in a private repo- Collecting log files for Outlook Add‐ins issues. Also is the issue there with a personal account created originally in outlook?

rohanbharadwaj1994 commented 1 day ago

Yes @mmanjaree-msft The personal account has been created originally in outlook