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OfficeDev / office-js

A repo and NPM package for Office.js, corresponding to a copy of what gets published to the official "evergreen" Office.js CDN, at https://appsforoffice.microsoft.com/lib/1/hosted/office.js.
https://learn.microsoft.com/javascript/api/overview
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Excel Online unable to load any addins through the store under personal account #5085

Closed ITCons closed 1 hour ago

ITCons commented 15 hours ago

Provide required information needed to triage your issue

Your Environment

Expected behavior

Office add-in should work on both excel online and desktop.

Current behavior

500 error in console on https://euc-excel.officeapps.live.com/x/_layouts/AddinServiceHandler.ashx?action=getEntitlements&app=excel Screen Shot 2024-11-13 at 23 32 57 All office add-in stops working on excel online on all of our tenants. The add-in still shows up on Excel Online and Excel desktop under business account as designed to be.

Steps to reproduce

  1. Sign into a free office account
  2. Load Bing Maps online addin through addin store (Or any addin, i.e. Maps for Excell)
  3. Error pops up, addin ribbon is visible in nav, error happens again if clicked, no sidebar shown.

Link to live example(s)

N/A

Provide additional details

Works when the account has a 365 subscription.

Context

Unable to load the addin

Useful logs

500 error in console on https://euc-excel.officeapps.live.com/x/_layouts/AddinServiceHandler.ashx?action=getEntitlements&app=excel chrome-onedrive.live.com-1731536036426.log firefox-console-export-2024-11-13_23-9-53.txt

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RuizhiSunMS commented 8 hours ago

Thx @ITCons , we acknowledged that and are working on it.

RuizhiSunMS commented 5 hours ago

@ITCons, would you please have a try? Our colleagues did a fix and it should be not able to repro now.

ITCons commented 4 hours ago

At the moment I don't see any changes, the above issue is still there: see attached screenshots. Bing Maps add-in Screen Shot 2024-11-14 at 10 37 04

Maps for Excel add-in Screen Shot 2024-11-14 at 10 35 58

RuizhiSunMS commented 2 hours ago

Does this repro still? If yes, would you please share the region you are?

ITCons commented 1 hour ago

It seems to be fixed now. Thanks.

RuizhiSunMS commented 1 hour ago

It seems to be fixed now. Thanks.

Nice to hear that. Have a nice day!