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[Olena-Kharkova]

E X P E R I E N C E

INTERN QA ENGINEER SoftServe | Oct 2022 - now 'GreenCity' social web project (open-source) requirements and user stories testing, writing change requests; creating test documentation (bug reports, test cases) functional and non-functional testing of mobile and web apps working closely with the dev team by SCRUM

QATestLab | Aug 2022 - Sep 2022 creating test documentation (bug reports, check-lists, test cases, test plans, test result reports) web-sites testing (functional and layout testing) native mobile app testing (app "Unit converter", "Nova poshta" ), desktop app testing (app "Nodes")

MANAGER OF RETAIL BANKING DIVISION Bank NDA | Jun 2020 - Jun 2022 managing and supporting the Bank's chat-bot project from design to testing (requirements gathering, modifications of chat-bot phrases set and UAT) personal managing and monitoring the KPI performance estimating and planning division work, development of internal regulations documentation for the division

MANAGER OF CHAT-ONLINE SECTOR Bank NDA | Jun 2018 - Jun 2020 planning, organizing the sector's work ensuring effective sales quality control of client consultations

BANK OFFICER, LEAD BANK OFFICER Bank NDA, UkrSibbank | Mar 2013 - Jun 2018 customer service and consultation effective sales, telemarketing

[Olena-Kharkova]

Milestone_2

[Olena-Kharkova]

Done