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Ombi-app / Ombi

Want a Movie or TV Show on Plex/Emby/Jellyfin? Use Ombi!
http://ombi.io
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Ombi not recognising available movie from Plex #1942

Closed rulles closed 6 years ago

rulles commented 6 years ago

Ombi build Version:

V 3.0.2823

Update Branch:

Open Beta

Media Sever:

Plex

Media Server Version:

Version 1.10.1.4602

Operating System:

CentOS Linux release 7.4.1708 (Core)

Ombi Applicable Logs (from /logs/ directory or the Admin page):

2018-02-02 14:27:33.848 +00:00 [Error] StatusCode: NotFound, Reason: Not Found, RequestUri: https://webservice.fanart.tv/v3/tv/332331 2018-02-02 14:27:33.853 +00:00 [Error] StatusCode: NotFound, Reason: Not Found, RequestUri: https://webservice.fanart.tv/v3/tv/328599 2018-02-02 14:27:52.894 +00:00 [Error] StatusCode: NotFound, Reason: Not Found, RequestUri: https://webservice.fanart.tv/v3/tv/328599 2018-02-02 14:27:52.899 +00:00 [Error] StatusCode: NotFound, Reason: Not Found, RequestUri: https://webservice.fanart.tv/v3/tv/332331 2018-02-02 14:31:43.109 +00:00 [Error] StatusCode: NotFound, Reason: Not Found, RequestUri: https://webservice.fanart.tv/v3/tv/328599 2018-02-02 14:31:43.117 +00:00 [Error] StatusCode: NotFound, Reason: Not Found, RequestUri: https://webservice.fanart.tv/v3/tv/332331 2018-02-02 14:35:20.508 +00:00 [Debug] Hangfire Server is stopping... 2018-02-02 14:35:20.508 +00:00 [Debug] Background process 'Hangfire.SQLite.ExpirationManager' stopped. 2018-02-02 14:35:20.509 +00:00 [Debug] Background process 'DelayedJobScheduler' stopped. 2018-02-02 14:35:20.509 +00:00 [Debug] Background process 'ServerWatchdog' stopped. 2018-02-02 14:35:20.509 +00:00 [Debug] Background process 'ServerHeartbeat' stopped. 2018-02-02 14:35:20.511 +00:00 [Debug] Background process 'RecurringJobScheduler' stopped. 2018-02-02 14:35:20.511 +00:00 [Debug] Background process 'Worker #025c2114' stopped. 2018-02-02 14:35:20.606 +00:00 [Debug] Background process 'BackgroundProcessingServer' stopped. 2018-02-02 14:35:20.606 +00:00 [Information] Hangfire Server stopped. 2018-02-02 14:35:28.087 +00:00 [Information] Start installing Hangfire SQL objects... 2018-02-02 14:35:28.201 +00:00 [Information] Hangfire SQL objects installed. 2018-02-02 14:35:28.252 +00:00 [Information] Starting Hangfire Server 2018-02-02 14:35:28.258 +00:00 [Information] Using job storage: 'SQLite Server: Schedules.db' 2018-02-02 14:35:28.258 +00:00 [Information] Using the following options for Hangfire Server: 2018-02-02 14:35:28.258 +00:00 [Information] Worker count: 1 2018-02-02 14:35:28.258 +00:00 [Information] Listening queues: 'default' 2018-02-02 14:35:28.259 +00:00 [Information] Shutdown timeout: 1.00:00:00 2018-02-02 14:35:28.259 +00:00 [Information] Schedule polling interval: 00:00:15 2018-02-02 14:35:28.276 +00:00 [Debug] Background process 'BackgroundProcessingServer' started. 2018-02-02 14:35:28.675 +00:00 [Debug] Background process 'ServerHeartbeat' started. 2018-02-02 14:35:28.675 +00:00 [Debug] Background process 'ServerWatchdog' started. 2018-02-02 14:35:28.677 +00:00 [Debug] Background process 'Hangfire.SQLite.ExpirationManager' started. 2018-02-02 14:35:28.679 +00:00 [Debug] Background process 'Worker #d5a2d091' started. 2018-02-02 14:35:28.682 +00:00 [Debug] Background process 'DelayedJobScheduler' started. 2018-02-02 14:35:28.691 +00:00 [Debug] Background process 'RecurringJobScheduler' started. 2018-02-02 14:35:28.693 +00:00 [Debug] Removing outdated records from the 'AggregatedCounter' table... 2018-02-02 14:35:28.722 +00:00 [Debug] Removing outdated records from the 'Job' table... 2018-02-02 14:35:29.777 +00:00 [Debug] Removing outdated records from the 'List' table... 2018-02-02 14:35:29.780 +00:00 [Debug] Removing outdated records from the 'Set' table... 2018-02-02 14:35:29.810 +00:00 [Debug] Removing outdated records from the 'Hash' table...

Problem Description:

I realized the jobs are not working.

I made a request for a movie, and later add that movie in plex, and almost two days later, the request not showed available yet.

The setup of jobs are in print:

image

Reproduction Steps:

Make some request, add it to plex and ombi not change that request to available.

tidusjar commented 6 years ago

Does it appear available in the search?

rulles commented 6 years ago

No, if i search that movie not appear available too.

rulles commented 6 years ago

I found some more log's who can help this problem. log_ombi.txt

This is part of log, but the information is always the same.

tidusjar commented 6 years ago

Does the movie Suburbicon show as available?

That log does help!

rulles commented 6 years ago

No, that is one of the movies already in plex server and don't show as available in requests and in search. And not send none notification...

If you need i can provide that full log to you.

I already update to the last version of ombi and the log is the same...

rulles commented 6 years ago

Hello. I updated to last release but not resolve my issue. The movie in requests and in search not aapear available yet. I update ombi more or less 5 hours ago, the job should be detected yet...

tidusjar commented 6 years ago

Please provide new logs?

rulles commented 6 years ago

Next monday, i provide more logs...

tidusjar commented 6 years ago

New build should fix it!

rulles commented 6 years ago

Hello,

I update Ombi to version 3.0.2849 and the movies already appear available in both sides (search and requests).

But i realised another two problems, The email notifications from issues is not working and the requests appear in total disorder. It´s is possible add some option to order by request date?Like from more recent request to the most older?

Or maybe it's better open a new issue here on github?

tidusjar commented 6 years ago

Regarding ordering, that's planned. I've added a filter to get some feedback and next I'll be adding sorting.

Regarding issues, please check your settings, make sure the issue notification template is enabled and also check your sent box and junk

rulles commented 6 years ago

Ok, for the ordering, i will wait for new releases.

About email notifications from issues, i already check all my folder, inbox, spam, trash, etc, and not receive nothing. And all email notifications templates are enabled.

Here the log from my last issue test:

Feb 5 11:31:14 requests systemd-logind: New session 879436 of user root. Feb 5 11:31:38 requests Ombi: #033[41m#033[30mfail#033[39m#033[22m#033[49m: Ombi.Notifications.NotificationService[4000] Feb 5 11:31:38 requests Ombi: Failed to notify for notification: Ombi.Notifications.Agents.EmailNotification Feb 5 11:31:38 requests Ombi: System.NullReferenceException: Object reference not set to an instance of an object. Feb 5 11:31:38 requests Ombi: at Ombi.Notifications.NotificationMessageCurlys.Setup(NotificationOptions opts, FullBaseRequest req, CustomizationSettings s) in C:\projects\requestplex\src\Ombi.Notifications\NotificationMessageCurlys.cs:line 15 Feb 5 11:31:38 requests Ombi: at Ombi.Notifications.Interfaces.BaseNotification1.Parse(NotificationOptions model, NotificationTemplates template) in C:\projects\requestplex\src\Ombi.Notifications\Interfaces\BaseNotification.cs:line 159 Feb 5 11:31:38 requests Ombi: at Ombi.Notifications.Interfaces.BaseNotification1.d34.MoveNext() in C:\projects\requestplex\src\Ombi.Notifications\Interfaces\BaseNotification.cs:line 145 Feb 5 11:31:38 requests Ombi: --- End of stack trace from previous location where exception was thrown --- Feb 5 11:31:38 requests Ombi: at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() Feb 5 11:31:38 requests Ombi: at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) Feb 5 11:31:38 requests Ombi: at Ombi.Notifications.Agents.EmailNotification.d10.MoveNext() in C:\projects\requestplex\src\Ombi.Notifications\Agents\EmailNotification.cs:line 54 Feb 5 11:31:38 requests Ombi: --- End of stack trace from previous location where exception was thrown --- Feb 5 11:31:38 requests Ombi: at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() Feb 5 11:31:38 requests Ombi: at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) Feb 5 11:31:38 requests Ombi: at Ombi.Notifications.Agents.EmailNotification.d13.MoveNext() in C:\projects\requestplex\src\Ombi.Notifications\Agents\EmailNotification.cs:line 97 Feb 5 11:31:38 requests Ombi: --- End of stack trace from previous location where exception was thrown --- Feb 5 11:31:38 requests Ombi: at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() Feb 5 11:31:38 requests Ombi: at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) Feb 5 11:31:38 requests Ombi: at Ombi.Notifications.Interfaces.BaseNotification`1.d31.MoveNext() in C:\projects\requestplex\src\Ombi.Notifications\Interfaces\BaseNotification.cs:line 79 Feb 5 11:31:38 requests Ombi: --- End of stack trace from previous location where exception was thrown --- Feb 5 11:31:38 requests Ombi: at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() Feb 5 11:31:38 requests Ombi: at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) Feb 5 11:31:38 requests Ombi: at Ombi.Notifications.Interfaces.BaseNotification`1.d30.MoveNext() in C:\projects\requestplex\src\Ombi.Notifications\Interfaces\BaseNotification.cs:line 47 Feb 5 11:31:38 requests Ombi: --- End of stack trace from previous location where exception was thrown --- Feb 5 11:31:38 requests Ombi: at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() Feb 5 11:31:38 requests Ombi: at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) Feb 5 11:31:38 requests Ombi: at Ombi.Notifications.NotificationService.d9.MoveNext() in C:\projects\requestplex\src\Ombi.Notifications\NotificationService.cs:line 82 Feb 5 11:31:53 requests Ombi: #033[41m#033[30mfail#033[39m#033[22m#033[49m: Ombi.Api.Api[1000] Feb 5 11:31:53 requests Ombi: StatusCode: NotFound, Reason: Not Found, RequestUri: https://webservice.fanart.tv/v3/tv/332331 Feb 5 11:31:53 requests Ombi: #033[41m#033[30mfail#033[39m#033[22m#033[49m: Ombi.Api.Api[1000] Feb 5 11:31:53 requests Ombi: StatusCode: NotFound, Reason: Not Found, RequestUri: https://webservice.fanart.tv/v3/tv/328599

rulles commented 6 years ago

Hello,

You need i make some more test or something like to help debug the problem? Or my last log help you enough?

tidusjar commented 6 years ago

Your last log helped, i just need to find some spare time to fix it.

tidusjar commented 6 years ago

Do you have an application URL set in the customization settings?

rulles commented 6 years ago

Yes, i have.

image

Here the print.

But in Ombi Configuration i don´t have nothing.

image

tidusjar commented 6 years ago

Can you try the latest version?

rulles commented 6 years ago

Hello,

I try last version (3.0.2855) and not receive mails yet.

Here the logs: Feb 6 12:14:25 requests Ombi: Hosting environment: Production Feb 6 12:14:25 requests Ombi: Content root path: /opt/OMBI Feb 6 12:14:25 requests Ombi: Now listening on: http://[::]:80 Feb 6 12:14:25 requests Ombi: Application started. Press Ctrl+C to shut down. Feb 6 12:15:53 requests Ombi: #033[40m#033[37mdbug#033[39m#033[22m#033[49m: Ombi.Controllers.SearchController[0] Feb 6 12:15:53 requests Ombi: Searching : subu Feb 6 12:15:54 requests Ombi: #033[40m#033[37mdbug#033[39m#033[22m#033[49m: Ombi.Core.Engine.MovieSearchEngine[0] Feb 6 12:15:54 requests Ombi: Search Result: Ombi.Api.TheMovieDb.Models.MovieSearchResult, Ombi.Api.TheMovieDb.Models.MovieSearchResult, Ombi.Api.TheMovieDb.Models.MovieSearchResult, Ombi.Api.TheMovieDb.Models.MovieSearchResult, Ombi.Api.TheMovieDb.Models.MovieSearchResult, Ombi.Api.TheMovieDb.Models.MovieSearchResult, Ombi.Api.TheMovieDb.Models.MovieSearchResult, Ombi.Api.TheMovieDb.Models.MovieSearchResult, Ombi.Api.TheMovieDb.Models.MovieSearchResult, Ombi.Api.TheMovieDb.Models.MovieSearchResult, Ombi.Api.TheMovieDb.Models.MovieSearchResult, Ombi.Api.TheMovieDb.Models.MovieSearchResult, Ombi.Api.TheMovieDb.Models.MovieSearchResult, Ombi.Api.TheMovieDb.Models.MovieSearchResult, Ombi.Api.TheMovieDb.Models.MovieSearchResult, Ombi.Api.TheMovieDb.Models.MovieSearchResult, Ombi.Api.TheMovieDb.Models.MovieSearchResult, Ombi.Api.TheMovieDb.Models.MovieSearchResult, Ombi.Api.TheMovieDb.Models.MovieSearchResult, Ombi.Api.TheMovieDb.Models.MovieSearchResult Feb 6 12:15:54 requests Ombi: #033[40m#033[37mdbug#033[39m#033[22m#033[49m: Ombi.Controllers.SearchController[0] Feb 6 12:15:54 requests Ombi: Searching : subur Feb 6 12:15:54 requests Ombi: #033[40m#033[37mdbug#033[39m#033[22m#033[49m: Ombi.Core.Engine.MovieSearchEngine[0] Feb 6 12:15:54 requests Ombi: Search Result: Ombi.Api.TheMovieDb.Models.MovieSearchResult, Ombi.Api.TheMovieDb.Models.MovieSearchResult, Ombi.Api.TheMovieDb.Models.MovieSearchResult, Ombi.Api.TheMovieDb.Models.MovieSearchResult, Ombi.Api.TheMovieDb.Models.MovieSearchResult, Ombi.Api.TheMovieDb.Models.MovieSearchResult, Ombi.Api.TheMovieDb.Models.MovieSearchResult, Ombi.Api.TheMovieDb.Models.MovieSearchResult, Ombi.Api.TheMovieDb.Models.MovieSearchResult, Ombi.Api.TheMovieDb.Models.MovieSearchResult, Ombi.Api.TheMovieDb.Models.MovieSearchResult, Ombi.Api.TheMovieDb.Models.MovieSearchResult, Ombi.Api.TheMovieDb.Models.MovieSearchResult, Ombi.Api.TheMovieDb.Models.MovieSearchResult, Ombi.Api.TheMovieDb.Models.MovieSearchResult, Ombi.Api.TheMovieDb.Models.MovieSearchResult, Ombi.Api.TheMovieDb.Models.MovieSearchResult, Ombi.Api.TheMovieDb.Models.MovieSearchResult, Ombi.Api.TheMovieDb.Models.MovieSearchResult, Ombi.Api.TheMovieDb.Models.MovieSearchResult Feb 6 12:15:56 requests Ombi: #033[41m#033[30mfail#033[39m#033[22m#033[49m: Ombi.Api.Api[1000] Feb 6 12:15:56 requests Ombi: StatusCode: 429, Reason: , RequestUri: http://api.themoviedb.org/3/movie/115626?api_key=b8eabaf5608b88d0298aa189dd90bf00 Feb 6 12:15:56 requests Ombi: #033[41m#033[30mfail#033[39m#033[22m#033[49m: Ombi.Api.Api[1000] Feb 6 12:15:56 requests Ombi: StatusCode: 429, Reason: , RequestUri: http://api.themoviedb.org/3/movie/397266?api_key=b8eabaf5608b88d0298aa189dd90bf00 Feb 6 12:16:20 requests Ombi: #033[41m#033[30mfail#033[39m#033[22m#033[49m: Ombi.Notifications.NotificationService[4000] Feb 6 12:16:20 requests Ombi: Failed to notify for notification: Ombi.Notifications.Agents.EmailNotification Feb 6 12:16:21 requests Ombi: System.NullReferenceException: Object reference not set to an instance of an object. Feb 6 12:16:21 requests Ombi: at Ombi.Notifications.NotificationMessageCurlys.Setup(NotificationOptions opts, FullBaseRequest req, CustomizationSettings s) in C:\projects\requestplex\src\Ombi.Notifications\NotificationMessageCurlys.cs:line 16 Feb 6 12:16:21 requests Ombi: at Ombi.Notifications.Interfaces.BaseNotification1.Parse(NotificationOptions model, NotificationTemplates template) in C:\projects\requestplex\src\Ombi.Notifications\Interfaces\BaseNotification.cs:line 159 Feb 6 12:16:21 requests Ombi: at Ombi.Notifications.Interfaces.BaseNotification1.d34.MoveNext() in C:\projects\requestplex\src\Ombi.Notifications\Interfaces\BaseNotification.cs:line 145 Feb 6 12:16:21 requests Ombi: --- End of stack trace from previous location where exception was thrown --- Feb 6 12:16:21 requests Ombi: at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() Feb 6 12:16:21 requests Ombi: at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) Feb 6 12:16:21 requests Ombi: at Ombi.Notifications.Agents.EmailNotification.d10.MoveNext() in C:\projects\requestplex\src\Ombi.Notifications\Agents\EmailNotification.cs:line 54 Feb 6 12:16:21 requests Ombi: --- End of stack trace from previous location where exception was thrown --- Feb 6 12:16:21 requests Ombi: at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() Feb 6 12:16:21 requests Ombi: at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) Feb 6 12:16:21 requests Ombi: at Ombi.Notifications.Agents.EmailNotification.d13.MoveNext() in C:\projects\requestplex\src\Ombi.Notifications\Agents\EmailNotification.cs:line 97 Feb 6 12:16:21 requests Ombi: --- End of stack trace from previous location where exception was thrown --- Feb 6 12:16:21 requests Ombi: at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() Feb 6 12:16:21 requests Ombi: at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) Feb 6 12:16:21 requests Ombi: at Ombi.Notifications.Interfaces.BaseNotification`1.d31.MoveNext() in C:\projects\requestplex\src\Ombi.Notifications\Interfaces\BaseNotification.cs:line 79 Feb 6 12:16:21 requests Ombi: --- End of stack trace from previous location where exception was thrown --- Feb 6 12:16:21 requests Ombi: at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() Feb 6 12:16:21 requests Ombi: at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) Feb 6 12:16:21 requests Ombi: at Ombi.Notifications.Interfaces.BaseNotification`1.d30.MoveNext() in C:\projects\requestplex\src\Ombi.Notifications\Interfaces\BaseNotification.cs:line 47 Feb 6 12:16:21 requests Ombi: --- End of stack trace from previous location where exception was thrown --- Feb 6 12:16:21 requests Ombi: at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() Feb 6 12:16:21 requests Ombi: at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) Feb 6 12:16:21 requests Ombi: at Ombi.Notifications.NotificationService.d9.MoveNext() in C:\projects\requestplex\src\Ombi.Notifications\NotificationService.cs:line 82

tidusjar commented 6 years ago

I can see that there is an issue but cannot work out where. Can you please create me a local admin user on your ombi and then email me the ombi.db at tidusjar@gmail.com with the username and password for the user you created me.

rulles commented 6 years ago

Sorry but you really need my database?

I have some delicate information like email from my users, login to my plex server and SMTP credentials.

tidusjar commented 6 years ago

It would have been the quickest way for me to diagnose the information, you can easily remove that information.

Just take a backup of your database (ombi.db) and then remove that information in the OMBI UI.

If you still do not want to do this i'll add some more debug information around this specific area, but cannot promise that will help me identity the issue

rulles commented 6 years ago

Hello,

I try delete all the information i told you and all the requests and issues disappear.

But if you want, i send a DB without data to you check.

tidusjar commented 6 years ago

Ok I'll just have to add more logging at some point

rulles commented 6 years ago

OK, I will wait for the new releases.

rulles commented 6 years ago

Just a little curiosity, how can i make a break line in email notifications?

I have something like this: image

But not work, i already try
but not work too. In email, message appear all in single line.

tidusjar commented 6 years ago

It's a HTML body so use<br />

tidusjar commented 6 years ago

Regarding the notification issue see here: #1914