Emails not sending

[damusmf]

Ombi build Version:

V 3.0.3966

Update Branch:

Develop

Media Sever:

Plex

Media Server Version:

Version 1.13.5.5291

Operating System:

Ubuntu 16.04 - ombi Server 2012r2 - plex media server

Ombi Applicable Logs (from /logs/ directory or the Admin page):

Problem Description:

Email notifications are no longer working. Noticed when the newsletter stopped sending and no test notifications from email config page are sent. i don't see anything in the logs relate to it. Cleared todays log file and restarted ombi and hit the test button on email and nothing populated. Not sure what else to look for as other services that use my relay are still sending just fine

Reproduction Steps:

Attempt to send any sort of email from ombi. Test or otherwise.

[tidusjar]

Logs?

[damusmf]

Nothing in the logs. As in to narrow down what was going on I cleared the initial log file. Restarted ombi and tried it again. The test email button doesn't write anything to the log. All i get is the notification popup in the webui that says email was sent successfully.

[tidusjar]

Please check the stdout

[damusmf]

There is nothing. It is like pressing the button doesn't actually do anything except say successful. If i use the gmail smtp relay i can get it to display info, when i use my internal relay that relays through my domain i get nothing at all in logs or stdout

[damusmf]

More notes here. I have my internal smtp relay set to route mail through gsuite. As it sits this works for everything else except ombi. It used to work for ombi as well.

Now what I'm noticing is that emails from ombi are not being sent through to other Google accounts. So any Gmail address or my gsuite address dont receive email from ombi. If I send an email from ombi to a non Google address it sends just fine.

Again other services I have (tautulli, unifi controller) can send email using the same relay to Google email addresses just fine.

[damusmf]

Turns out I am just not that smart. Emails from ombi going through the relay are getting marked as spam by Google. This is a new thing. Not sure if the email template changed and now Google is flagging it as potential spam. I can create a rule myself to never send it to spam, but for the users I have it is a bit of an inconvenience. Definitely a new thing within the last month. All my users are tied to their Gmail account except one. And none of them are receiving the emails now.

[tidusjar]

Nothing has changed in regards to the email in quite some time.

I'm using Gmail to send and receive and it's working perfectly fine....

On Wed, 21 Nov 2018, 4:24 pm damusmf, notifications@github.com wrote:

Turns out I am just not that smart. Emails from ombi going through the relay are getting marked as spam by Google. This is a new thing. Not sure if the email template changed and now Google is flagging it as potential spam. I can create a rule myself to never send it to spam, but for the users I have it is a bit of an inconvenience. Definitely a new thing within the last month. All my users are tied to their Gmail account except one. And none of them are receiving the emails now.

— You are receiving this because you commented.

Reply to this email directly, view it on GitHub https://github.com/tidusjar/Ombi/issues/2636#issuecomment-440726798, or mute the thread https://github.com/notifications/unsubscribe-auth/AGVaLLBOpLxn3OgyGIT9QNTbtlheDGRXks5uxX5PgaJpZM4YYJUI .

[asc6]

Not sure how much this helps, but I have the same issue where I send my emails via GSuite and all of the sudden they are getting marked as spam by Google. It’s been about the last month for me as well. Same exact setup as damusmf. Obviously if it’s a google thing, not much you can do tidusjar, but figured I’d provide more information as if there’s two of us having the exact same issue there’s bound to be more.

[Codehhh]

I just switched to GSuite and now my Ombi emails are being marked as spam. I can still receive emails from my other services just fine though. -- Edit: I changed my email inside of Ombi to a regular GMail account and the test email went straight into my inbox.

[tidusjar]

Not sure if there is anything I can do with this, the way we send and the templates themselves have not changed in a very long time

[gdob]

I don’t know much about this and I’m using Mailgun, but the headers contain <BG2SZ08UR6U4.GMNJKRNR2JBI2@localhost.localdomain> so that’s probably why mails from SendGrid or Mailgun go straight to Gmail’s Spam folder. When I send email notifications from Tautulli or SSMTP it uses my hostname and I have no problems with delivery.

For instance SSMTP emails have something like this for Message ID: <BG2SZ08UR6U4.GMNJKRNR2JBI2@example.com>.

Maybe the email delivery system needs some tweaking on Ombi.

Edit: What’s funny is this. And it still goes straight to spam.

[tidusjar]

@gdob Good find,

I've pushed an update to develop branch, if you have the ApplicationUrl set in the CustomziationSettings then we will use that for the domain.

[gdob]

My application URL is set to https://example.com/ombi, so I’m guessing it will use just example.com in the Message ID headers, right?

[tidusjar]

Correct

On Sun, 17 Feb 2019, 5:32 am gdob <notifications@github.com wrote:

My application URL is set to https://example.com/ombi, so I’m guessing it will use example.com only, right?

— You are receiving this because you modified the open/close state. Reply to this email directly, view it on GitHub https://github.com/tidusjar/Ombi/issues/2636#issuecomment-464419373, or mute the thread https://github.com/notifications/unsubscribe-auth/AGVaLF-w8r9XsA7Rs1cDThU8SDrs-I6Pks5vOOmEgaJpZM4YYJUI .

[gdob]

Weird, after upgrading to v3.0.4248 the message ID header still contains localhost.localdomain. <MMZNV0UES6U4.3LQVJCZCGL4I@localhost.localdomain> Maybe I have something configured incorrectly? My ApplicationUrl is set to ombi.example.com.

[tidusjar]

Strange. I'll reopen

[jamiew0w]

On 3.0.4256 can confirm this is still happening

Subject: [blah]!
Message-Id: <44MCPXW5V6U4.FMLEXO4W24O32@localhost.localdomain>

That's with the application path set also, is there a hotfix we can apply in the meantime?

[gdob]

I replaced the Ombi logo hosted on Imgur and moved it on my server. It seems to have helped with inbox delivery. I’m not sure if it’s because of that or because a bunch of my friends marked the messages as not spam.

Even on Outlook the messages go to inbox.

On Feb 27, 2019, at 18:43, jamie ryan notifications@github.com wrote:

On 3.0.4256 can confirm this is still happening

Subject: [blah]! Message-Id: 44MCPXW5V6U4.FMLEXO4W24O32@localhost.localdomain That's with the application path set also, is there a hotfix we can apply in the meantime?

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or mute the thread.

[gdob]

I’ll just update this issue with a quote from Mailgun’s documentation:

Gmail pays particularly close attention to Message ID and Received headers. Message IDs that are formed incorrectly (without brackets <> and with wrong domain after @) can make Gmail think you are a spammer. The simplest way to create the right Message ID is to not set Message ID at all. Then Mailgun will create a perfect Message ID for you. Also, if you use the HTTP API, Mailgun will deal with all of this for you.

[tidusjar]

This has been fixed in the develop branch! 🎉 🎈

[PixelPerfectJenna]

I am having the same issue with the spam, but my email is not being sent under the same domain that Ombi is on. So I can't change the ApplicationUrl.