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Plex User import failing #5081

Closed cpizzle1983 closed 3 months ago

cpizzle1983 commented 3 months ago

Summary

Plex Media server Version: 1.40.0.7998 Enviroment: Windows 10 x64

Plex User import is failing in Ombi. Seems like an outdated xsd or parser config

Ombi Version

4.43.11

What platform(s) does this occur on?

Windows

What database are you using?

SQLite (Default)

Relevant log output

2024-03-03 00:00:01.551 -08:00 [ERR] StatusCode: Unauthorized, Reason: Unauthorized, RequestUri: https://plex.tv/api/users/

2024-03-03 00:00:01.552 -08:00 [ERR] Job Plex.IPlexUserImporter threw an unhandled Exception: 

System.InvalidOperationException: There is an error in XML document (2, 2).

 ---> System.InvalidOperationException: <errors xmlns=''> was not expected.

   at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderPlexUsers.Read4_MediaContainer()

   --- End of inner exception stack trace ---

   at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events)

   at System.Xml.Serialization.XmlSerializer.Deserialize(TextReader textReader)

   at Ombi.Api.Api.DeserializeXml[T](String receivedString) in /home/runner/work/Ombi/Ombi/src/Ombi.Api/Api.cs:line 95

   at Ombi.Api.Api.Request[T](Request request, CancellationToken cancellationToken) in /home/runner/work/Ombi/Ombi/src/Ombi.Api/Api.cs:line 90

   at Ombi.Api.Plex.PlexApi.GetUsers(String authToken) in /home/runner/work/Ombi/Ombi/src/Ombi.Api.Plex/PlexApi.cs:line 203

   at Ombi.Schedule.Jobs.Plex.PlexUserImporter.ImportPlexUsers(UserManagementSettings userManagementSettings, List`1 allUsers, PlexServers server) in /home/runner/work/Ombi/Ombi/src/Ombi.Schedule/Jobs/Plex/PlexUserImporter.cs:line 117

   at Ombi.Schedule.Jobs.Plex.PlexUserImporter.Execute(IJobExecutionContext job) in /home/runner/work/Ombi/Ombi/src/Ombi.Schedule/Jobs/Plex/PlexUserImporter.cs:line 78

   at Ombi.Schedule.QuartzJobRunner.Execute(IJobExecutionContext context) in /home/runner/work/Ombi/Ombi/src/Ombi.Schedule/QuartzJobRunner.cs:line 25

   at Quartz.Core.JobRunShell.Run(CancellationToken cancellationToken)
tidusjar commented 3 months ago

We can’t authorize with Plex. Check your Plex settings as something is not right

cpizzle1983 commented 3 months ago

Uploading the Plex settings snip. It shows that Ombi was able to successfully connect. I would have imagined that if there was an issue with connecting with Plex, Ombi would have had an issue syncing movies/series?

Please let me know what else I can check to help you further debug this issue. Regards.

tidusjar commented 3 months ago

And is there a problem syncing? Because that's why the importer is failing

StatusCode: Unauthorized, Reason: Unauthorized, RequestUri: https://plex.tv/api/users/

cpizzle1983 commented 3 months ago

No, syncing is working fine. Which is what i was eluding to. All communications with the Plex server is working as expected, it is just user import that is facing issues.

cpizzle1983 commented 3 months ago

Just an update on this issue. I deleted my Plex server config from Ombi and re-added it back into Ombi and the user import worked just fine.

Closing the issue