There are certain times where ticket changes should not result in a notification. Long-standing issues need to be closed for example or some data needs to be changed that does not concern the customer.
For this we should add a way to enable/disable ticket notifications. That toggle would be logged in the audit log and it would result in a banner that warns of the this state.
It would be possible to set that toggle in any state (even before getting the ticket). Though it would have to be seen how this works with the 'accept' ticket button in the open ticket view, which automatically triggers a notification (i think).
There are certain times where ticket changes should not result in a notification. Long-standing issues need to be closed for example or some data needs to be changed that does not concern the customer.
For this we should add a way to enable/disable ticket notifications. That toggle would be logged in the audit log and it would result in a banner that warns of the this state.
It would be possible to set that toggle in any state (even before getting the ticket). Though it would have to be seen how this works with the 'accept' ticket button in the open ticket view, which automatically triggers a notification (i think).