[Bug]: **external_id not registerd**

[salahturkmen]

What happened?

User Subscribed in dashboard but external_id not registerd

Steps to reproduce?

Tested in real devices
And two mothed
    OneSignal.login('Odun1');
    OneSignal.loginWithJwt('Odun1','******');

What did you expect to happen?

User Subscribed With external_id

OneSignal Flutter SDK version

Release 5.1.0

Which platform(s) are affected?

• [X] iOS
• [X] Android

Relevant log output

D/OneSignal(17426): [OpRepo] LoginUserOperationExecutor(operation: [{"name":"login-user","appId":"**-**-**-**-**","onesignalId":"**-**-**-**-**","externalId":"Odun2","existingOnesignalId":"**-**-**-**-**","id":"**-**-**-**-**"}, {"name":"transfer-subscription","appId":"**-**-**-**-**","subscriptionId":"**-**-**-**-**","onesignalId":"**-**-**-**-**","id":"**-**-**-**-**"}])
D/OneSignal(17426): [OpRepo] IdentityOperationExecutor(operations: [{"name":"set-alias","appId":"**-**-**-**-**","onesignalId":"**-**-**-**-**","label":"external_id","value":"Odun2"}])
D/OneSignal(17426): [DefaultDispatcher-worker-5] HttpClient: PATCH apps/**-**-**-**-**/users/by/onesignal_id/**-**-**-**-**/identity - {"identity":{"external_id":"Odun2"}}
D/OneSignal(17426): [DefaultDispatcher-worker-5] HttpClient: PATCH apps/**-**-**-**-**/users/by/onesignal_id/**-**-**-**-**/identity - FAILED STATUS: 401
W/OneSignal(17426): [DefaultDispatcher-worker-5] HttpClient: PATCH RECEIVED JSON: {"errors":[{"code":"auth-1","title":"This operation requires 'Authorization' in the HTTP header"}]}
D/OneSignal(17426): [OpRepo] OperationRepo: execute response = FAIL_UNAUTHORIZED
E/OneSignal(17426): Operation execution failed without retry: [{"name":"login-user","appId":"**-**-**-**-**","onesignalId":"**-**-**-**-**","externalId":"Odun2","existingOnesignalId":"**-**-**-**-**","id":"**-**-**-**-**"}, {"name":"transfer-subscription","appId":"**-**-**-**-**","subscriptionId":"**-**-**-**-**","onesignalId":"**-**-**-**-**","id":"**-**-**-**-**"}]
E/OneSignal(17426): Could not login user

Code of Conduct

• [X] I agree to follow this project's Code of Conduct

[gitananun]

Having the same issue. Login with any external_id is not working. After allowing the notifications, a new subscription is there with an empty external_id.

[vydyas]

@salahturkmen Do you have any other solution?

[salahturkmen]

not yet trying to update external id by rest api but nothing

[nan-li]

Hi @salahturkmen do you have Identity Verification turned on for your app?

The v5 SDKs currently do not support that feature yet so Identity Verification should be off.

[salahturkmen]

@nan-li Identity Verification?

[vydyas]

@nan-li Its already off for my app still login function is not setting the external id.

[nan-li]

Hi @salahturkmen,

If you go into the OneSignal Dashboard, go to Settings > Keys & IDs > Identity Verification for email + external_id is a toggle.

Can you confirm it is set to "off"?

[nan-li]

Hi @vydyas, I would not expect the error {"errors":[{"code":"auth-1","title":"This operation requires 'Authorization' in the HTTP header"}]} if you have Identity Verification turned off.

Is everyone else reporting also seeing this with Identity Verification turned to "off"?

[salahturkmen]

Hi @salahturkmen,

If you go into the OneSignal Dashboard, go to Settings > Keys & IDs > Identity Verification for email + external_id is a toggle.

Can you confirm it is set to "off"?

thank now it run

[gitananun]

Still having issues with external_id. For one user only, it works fine. But I'm testing with other user's phones, and it doesn't register the external_id for the users.

[tamiratdereje]

Still having issues with external_id. For one user only, it works fine. But I'm testing with other user's phones, and it doesn't register the external_id for the users.

I think you have to reinstall the app, and it will work perfectly.

[FullstackWEB-developer]

I got same issue with iOS. Strangely, all functions work smoothly with the same code on Android and iOS, but only on iOS, external_id registration does not work when logging in. await OneSignal.login('test_id');