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OpenArchive / Save-app-android-old

This is the Save app for Android
https://open-archive.org
GNU General Public License v3.0
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Some Android users in Iraq unable to log into Nextcloud #521

Closed ceylana closed 8 months ago

ceylana commented 8 months ago

Describe the bug Certain Android app users are unable to log into NextCloud and it times out for them.

To Reproduce Steps to reproduce the behavior:

  1. Go to connect to private server
  2. enter correct URL, username and password
  3. Press next
  4. server does not connect and given a "timeout" error

Expected behavior Once the server URL, username, and password are entered correctly, user should be connected to server.

Screenshots signal-2023-11-02-121420_002

Environment (please complete the following information):

Additional context One of the users facing this issue tried logging in to the NextCloud server on the iOS version of Save and was successful so I don't think it is user error.

foundscapes commented 8 months ago

@vanichitkara see if this happens for you, ty!

vanichitkara commented 8 months ago

@foundscapes This doesn't happen with me. I'm able to log in via a private server. I think the issue might be with their internet, or the server must be having some problem at that time OS version: Android v13.0 Device: OnePlus 11R 5G App Version 0.3.0-beta6

foundscapes commented 8 months ago

@ceylana believes this was a phone-specific issue that isn't happening for others, so will close for now