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Secure Mobile Media Preservation
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Upload hangs for Dropbox #177

Closed roseregina closed 4 years ago

roseregina commented 4 years ago

Save 2.6.0 (50), installed through Testflight Dropbox server (my personal account) iPhone 11

Expected Behaviour:

  1. Add images to upload
  2. Click on the circled number in the upper right to see queue
  3. Files are uploading to Dropbox
  4. Files finish uploading and queue is empty

Actual Behaviour:

  1. Add images to upload
  2. Click on the circled number in the upper right to see queue
  3. First file is uploading to Dropbox
  4. First file appears as though all of the data has been uploaded, but file is not displayed as complete, upload of next file is not starting image even through both image and json are on dropbox (see note below)
  5. Pause upload by clicking "Edit" in the upper right
  6. Unpause upload by clicking "Done" in the upper right
  7. Upload progress wheel displays action again briefly, then file registers as fully uploaded and disappears from the queue
  8. At this point, either there are no more images in the queue, or it stalls again like in step 4 and I have to repeat steps 5 & 6 for each image.

NOTE: I observed this both with single image uploads and batch image uploads. Adding more images to the queue did not do anything to change the need to manually interact for each image.

Interestingly, there seems to be some kind of discrepancy in that I was able to access the uploaded file on the server before the the upload registered as complete in the app on my phone. Does more information on this seem relevant? I opened the Dropbox web interface and observed the files appearing and checked that the image and matching json were complete enough to open and look correct. My hunch is that confirmation of file upload from dropbox isn't being received correctly.

I checked the same with the Guardian Project NextCloud and uploads behaved as expected.

tladesignz commented 4 years ago

Hey! Thanks for reporting this.

Unfortunately, I was completely unable to reproduce, even when closing the app and waiting until iOS kills it, then restarting it. It actually went quiet smoothly. :-/

I'm not sure at what state I did the TestFlight. I fixed some behavior about finish recognition in a later commit. Maybe I did your build before that? I just uploaded a new build (51), which contains the very latest commit and will be available to you soon. Can you re-test with that?

If it still happens, please document, every step I need to take to the minute, like app closing and anything else.

Thank you!

tladesignz commented 4 years ago

Related: #176

roseregina commented 4 years ago

Version 2.6.0 (51) (via Testflight) Dropbox server (personal account) iPhone 11

Behaviour identical to initial issue

This and a couple other things are raising some questions for me about Testflight/ iOs testing and how some of this works. I'm happy to add screen shots, a longer description, or even video if that might be helpful.

foundscapes commented 4 years ago

Version 2.6.0 (51) (via Testflight) Dropbox server (personal account) iPhone xs

Reproduced the same exact problem - could it be related to the progress status not triggering removal of item progress after it's done? It seems to be functioning correctly, just not indicating that to users.

  1. Add 2 images and 1 video to upload
  2. Click on the circled number in the upper right to see queue
  3. First file is uploading to Dropbox
  4. First file appears as though all of the data has been uploaded, but file is not displayed as complete, upload of next file is not starting even through both image and json are on dropbox (see note below)
  5. Pause upload by clicking "Edit" in the upper right
  6. Unpause upload by clicking "Done" in the upper right
  7. Upload progress wheel displays action again briefly, then file registers as fully uploaded and disappears from the queue
  8. At this point, either there are no more images in the queue, or it stalls again like in step 4 and I have to repeat steps 5 & 6 for each image
tladesignz commented 4 years ago

Okok, don't worry, I believe you.

However, it works for me. I can't reproduce it, not even sporadically. As long as that's the case, I can't fix it.

Indeed, a video would be very helpful, so I can find out, what I need to do to reproduce the problem.

Please start with a clean install. Record everything from after installation until the problem arises.

Thanks!

foundscapes commented 4 years ago

Version 2.6.0 (51) (via Testflight) Dropbox server (personal account) iPhone xs

Neither @roseregina nor I could reproduce this problem again, so am closing this ticket