Move feedback in settings and enhance the overall behaviour.

[SamuelHassine]

Use case

Currently, feedback in cases in not the correct behaviour for this feature. We need to:

For the user:

• On the top right, when clicking on "Feedback", land on a screen where the user see the list only of his own feedback.
• The list should be a simple list like today but only for himself
• In this screen, you have a "+" button to be able to create a new feedback.

For the administrator, in settings:

• Replace the top menu "Entity types" by "Knowledge"
• Add a right menu in this section with:
  • Entity types
  • Feedback
• In Feedback, have the list of all feedbacks given by users in the platform

[GraemeMeyerGT]

For this issue could also be useful to clarify what the feedback feature is for and how it should be used (and/or document it). Some considerations for the design:

• Right now it's not obvious that the /dashboard/cases/feedbacks page and the feedbacks button in the top right are related to each other - I only just realised this while investigating the new feedbacks page
• I think "Feedbacks" should just be "Feedback" (no s) - I do not think feedback is pluralised with an s
• Less sure about this, but "Submit a feedback" feels clunky, and more commonly would just be "Submit feedback", I think.
• "Submit a Feedback" feature should auto-populate (or at least auto-suggest) the entity currently on page. E.g. if user is on a report page, that is likely the entity they want to submit feedback for, and thus would be a good auto-populate or suggestion
• Could be useful in "Submit a feedback" screen to allow users to set a name/title for the feedback, rather than just auto generating a long title based on the format "Feedback from $emailaddress"
• Not clear whether feedback is just an internal platform feature or part of STIX/TAXII standard - is feedback propagated via feeds? Is it ingested from other sources or synchronised platforms?

Love the features and the pace of development! ❤

[Jipegien]

@SamuelHassine Is the idea behind this feedback feature to create a generic way to give feedback/request, not only about specific Knowledge (Entity) but also about the platform situation? If yes, it could be extended to non-user of the platform that want to submit request to the administrator, from the login screen. What do you think about that?

[GraemeMeyerGT]

Oh that's a very interesting idea... I could imagine external users submitting intelligence, requests, files for analysis etc. Requests for intelligence work maybe. Seems like a bigger, separate package of work, but I like the idea

[Jipegien]

add the possibility to a users to "respond" to a feedback, for example with a Note.