Status showing disconnected for RabbitMQ on OpenCTI UI platform

[vaishaliporandla2109]

Prerequisites

• [x] I read the Deployment and Setup section of the OpenCTI documentation as well as the Troubleshooting page and didn't find anything relevant to my problem.
• [x] I went through old GitHub issues and couldn't find anything relevant
• [x] I googled the issue and didn't find anything relevant

Description

RabbitMQ Status is showing disconnected on OpenCTI platform UI but RabbitMQ is running independently on the instance and also we can hit RabbitMQ dashboard. All the required permissions are set correctly for RabbitMQ directories.

How can we resolve this disconnection issue, Please help..

Environment

1. OS (where OpenCTI server runs): Ubuntu 22.04
2. OpenCTI version: 5.12.19 (current version) but also tried with 6.0.10
3. OpenCTI client: { e.g. frontend or python }
4. Other environment details:

• RabbitMQ version -- 3.13.0
• Erlang version -- 26

Reproducible Steps

Steps to create the smallest reproducible scenario:

1. Followed manual steps for the installation process --below are the links

• https://docs.opencti.io/latest/deployment/installation/#manual-installation
• https://akshayithape.medium.com/installation-of-rabbitmq-server-on-ubuntu-906d4f0c6209

Issue screenshot- highlighted in yellow

Latest update as follows--->>

As part of this issue, was able to figure out the disconnection issue and it is due to the startup scripts which we had to run for making the opencti app running all the time in the background...before adding that script -RabbitMQ was showing connected.

Questions:

1.How can we make the opencti application running up and available all the time without any session timeouts? we tried to increase the session timeout value in config.php file, is that the only solution? 2.We tried to make it up and running all the time using the startup scripts as below,but with this approach service is available but RabbitMQ is being disconnected..please suggest

https://github.com/OpenCTI-Platform/opencti/issues/1083#issuecomment-780470025

[vaishaliporandla2109]

As part of this issue, was able to figure out the disconnection issue and it is due to the startup scripts which we had to run for making the opencti app running all the time in the background...before adding that script -RabbitMQ was showing connected.

Questions:

1. How can we make the opencti application running up and available all the time without any session timeouts? we tried to increase the session timeout value in config.php file, is that the only solution? 2.We tried to make it up and running all the time using the startup scripts as below,but with this approach service is available but RabbitMQ is being disconnected..please suggest https://github.com/OpenCTI-Platform/opencti/issues/1083#issuecomment-780470025