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OpenCerts / opencerts-website

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Opencert admin website unable to detect hardware token #666

Open laykoonjune opened 2 years ago

laykoonjune commented 2 years ago

Hi,

My users have reported that they are not able to connect to opencerts admin website using edge, firefox and chrome since yesterday. The hardware token are connected and ready. Please advise. Thank you.
MicrosoftTeams-image

simboonlong commented 2 years ago

might need more details on this. just tried connecting, no issue atm

laykoonjune commented 2 years ago

What are the other details you need?

simboonlong commented 2 years ago

console logs, which ledger, browser versions, anything that can give more insights

laykoonjune commented 2 years ago

MicrosoftTeams-image (1) We are using Ledger Nano S cryptocurrency hardware wallet The browser the user use is Firefox 97.0.1

simboonlong commented 2 years ago

if the user use firefox, please use https://firefox.admin.opencerts.io (the above screenshot is not using the firefox version) if the user use chrome, please use https://admin.opencerts.io

from what I understand, oc admin is moving to https://new.admin.opencerts.io, hardware wallet is to be connected via metamask browser extension

if you are still facing problems with hardware ledger, please contact the respective hardware ledger for their support