OpenLiberty / openliberty.io

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docs/*/reference/config/application.html fails ZScaler scan with Trojan error #2319

Closed vickimfox closed 2 years ago

vickimfox commented 3 years ago

My employer uses ZScaler service to manage access to and results from external web sites. ZScaler is blocking access to the "application.html" page for the following reason. I can access every other page I need, but the scan blocks this particular page. It blocks for 20 and 21 year versions of the page, too.

ZScaler block. Action: deny Reason: Trojan ReasonCode: AV_AUTHENTIUM_VIRUS_SW_MW_BLOCK Blocked Category: Other Information Technology URL: https://openliberty.io/docs/21.0.0.10/reference/config/application.html

mbroz2 commented 3 years ago

Hi @vickimfox,

There's not enough information here for us to be able to comment as to why ZScaler is blocking this page. We'd need more information as to whether this false positive is because of some particular content on the page, an include, or just because the page file name is application.html.

If there's more information you could provide us then we can see if there's something we can do to get around the ZScaler issue to avoid the false positive. Otherwise, you'd probably need to request your admin to add an exception in ZScaler for this page.

mbroz2 commented 2 years ago

@vickimfox I'm going to close this for now since there is no action we can take at the moment. If you're still hitting this issue, please reopen this work item with the extra information that was requested.