Remediation Issues on Openmake KB Windows server

[jmhga44a]

Hello..

Recently we received a list of remediations that needed to be made on our Openmake KB server. The top 2 were Upgrading Java and Upgrading Adobe Acrobat Reader. There were some others that didn't have as high of a risk score. We are running Meister 7.31 build 1454 and Java build 1.6.0 -b105. It was recommended that we uninstall Acrobat Reader since the machine in question is a server. What newer versions of Java would this version of Meister be compatible with?

I'll also verify that it's OK to send the list of remediations to you and will attach it to the issue when I get confirmation.

[sbtaylor15]

Meister 7.31 is tied to the Java 1.6 32 bit JRE. Meister 7.5.1 supports Java 1.8 64 bit. A migration will need to be done. The best way to do the migration is to standup Meister 7.5.1 with Java 1.8 64 bit on another server. Once 7.5.1 is up and running you can then copy over the data from the old installation and verify that all the data has been migrated correctly. This way you can have both old and new running at the same time without causing any interruptions.

[jmhga44a]

Steve..if we located a 64 bit server that we could install Meister 7.5.1 on which had Java 1.8 64 bit would we also need to have agent machines that were running the 7.5.1 remote build agent? I’ve got 3 or 4 remote build agents that are Meister 7.3 right now.

From: Steve Taylor notifications@github.com Sent: Wednesday, October 16, 2019 10:39 AM To: OpenMake-Software/Meister Meister@noreply.github.com Cc: Hurst, Jimmy hurstji@aafes.com; Author author@noreply.github.com Subject: [External]-Re: [OpenMake-Software/Meister] Remediation Issues on Openmake KB Windows server (#18)

Meister 7.31 is tied to the Java 1.6 32 bit JRE. Meister 7.5.1 supports Java 1.8 64 bit. A migration will need to be done. The best way to do the migration is to standup Meister 7.5.1 with Java 1.8 64 bit on another server. Once 7.5.1 is up and running you can then copy over the data from the old installation and verify that all the data has been migrated correctly. This way you can have both old and new running at the same time without causing any interruptions.

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[sbtaylor15]

The RBS machines would need to be Java 1.8 64bit as well. Its the same installer but different startup script.

[jmhga44a]

I’m guessing too that Meister 7.5.1 is 64 bit also?

From: Steve Taylor notifications@github.com Sent: Wednesday, October 16, 2019 1:31 PM To: OpenMake-Software/Meister Meister@noreply.github.com Cc: Hurst, Jimmy hurstji@aafes.com; Author author@noreply.github.com Subject: [External]-Re: [OpenMake-Software/Meister] Remediation Issues on Openmake KB Windows server (#18)

The RBS machines would need to be Java 1.8 64bit as well. Its the same installer but different startup script.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHubhttps://github.com/OpenMake-Software/Meister/issues/18?email_source=notifications&email_token=AJUY5PWYLFBSAFNV5TVG7VLQO5MWXA5CNFSM4JBNJCQ2YY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOEBNPVPY#issuecomment-542833343, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AJUY5PWSPYMYSMV4VIT6GY3QO5MWXANCNFSM4JBNJCQQ.

[sbtaylor15]

Some of the .exes are still 32 bit but will run on a 64bit machine.

[jmhga44a]

Does Openmake require Acrobat Reader for anything else other than being able to read the manuals?

[sbtaylor15]

Here is the link to the User Guide in html format.

https://www.openmakesoftware.com/help/

[jmhga44a]

Since the user guide is also available in html format would you agree that I could go ahead and uninstall Acrobat Reader on our 7.3.1 Openmake server?

[sbtaylor15]

Yes, you can uninstall Reader.

[jmhga44a]

Going back to the Openmake upgrade questions..I think I'm going to possibly have to do a migration to another machine since my present Openmake KB server is Windows Server 2008 and support for that OS is dropping pretty soon. Is the version 7.5.1 that you mentioned in this thread available for me to download?

[sbtaylor15]

Here is the link to 7.5.1 - https://www.openmakesoftware.com/meister751/meister-751-win32-64.zip

You will need Postgres, Java 1.8 64 bit and ActivePerl installed before running the Meister install. Get Meister up and running from a fresh install and then we can copy over the meta data from the old server. Let us know if you get stuck on anything.

[jmhga44a]

The server I was considering installing the new Meister version on is running Java 1.6.0 (build 1.6.0-b105). The manual mentions this - supported versions: 1.5.0 through 1.8.0 update 200.. The Java site has the current version as 1.8.0 update 251. If I installed that on top of what is already there would the 2 versions be compatible and would Meister be able to run with that version?

Thanks in advance.

[sbtaylor15]

We will need to provide a new version of Meister to you that bumps the java update number up.

[sbtaylor15]

@jmhga44a - the documentation needs to be updated. The Java Update number in the code is 300. So you should be good to go. We will update the documentation to reflect the correct number.

[jmhga44a]

Thanks for the info..on the version of Java..should I uninstall the 1.6 32 bit version and install the 1.8 64 bit version or can I install the 1.8 64 bit version on top of the 1.6 32 bit version?

[sbtaylor15]

You can install 1.8 on top of the 1.6. Let me know if you run into issues launching Meister. If you do then we need to setup a small config file to tell Meister to point to the new version of Java.

[jmhga44a]

Uninstalled the 7.3.1 OM agent and started the 7.5.1 install.

Got this message - !ENTRY org.eclipse.osgi 4 0 2020-06-02 11:02:48.157 !MESSAGE Error reading configuration: C:\installs\Meister 7.5.1\configuration\org.eclipse.osgi.manager.fileTableLock (Access is denied) !STACK 0 java.io.FileNotFoundException: C:\installs\Meister 7.5.1\configuration\org.eclipse.osgi.manager.fileTableLock (Access is denied)

Could an AntiVirus program such as McAfee be causing this error?

[jmhga44a]

I figured out what was going on. I originally unzipped the .zip file on another location then copied the results to my install server. I unzipped the .zip file on the install server after unblocking it and was able to do the Meister install.

[jmhga44a]

Having problems connecting to the KB server after the install. Getting a message like this when I do the test of the install.

The Knowledge Base Server Started test failed. Please click Details for more information.

(NOTE: Right-click and select "copy" to copy the troubleshooting information.) The Knowledge Base Server does not appear to have started properly. Please view the log files located at "/kbserver/tomcat/webapps/openmake.ear/logs" for details. Failed to connect to URL: http://HADHPEOV01:58080/openmake/InitServer. Caught IOException: Connection refused: connect

I try to locate the location given for log files and that location isn't there.

[sbtaylor15]

Doesn't look like the KBS started correctly. Send us the log from /kbserver/tomcat/logs and kbserver/tomcat/webapps/openmake.ear/logs directories.

[jmhga44a]

the first directory was empty..the second directory didn't exist.

[sbtaylor15]

Can we do a Zoom web meeting? Let us know and we will setup the invite.

[jmhga44a]

I think we can try that..go ahead and set up the invite.

[sbtaylor15]

Here is a link to my calendar . Pick a timeslot and the invite will be send with the Zoom meeting info. Thx

[jmhga44a]

just picked a slot for tomorrow..2pm-215pm..