Closed YuGiOhJCJ closed 1 year ago
Could you please attach he PDF file(s) which you wanted to print to this bug report?
How did you set up your printer? Could you attach your printer's PPD file (in /etc/cups/ppd/
, take a copy of it, rename it to have a .txt
file name extension).
Could you provide the CUPS error_log (in debug mode) for us? Please run the command cupsctl --debug-logging
in a terminal window, then print the file again, wait until the job comes out of your printer, and after that, copy your /var/log/cups/error_log
file, rename the copy to have a .txt
file name extension, and attach it to this bug report.
Could you please attach he PDF file(s) which you wanted to print to this bug report?
Here is the PDF file: myfile.pdf
How did you set up your printer? Could you attach your printer's PPD file (in
/etc/cups/ppd/
, take a copy of it, rename it to have a.txt
file name extension).
I used the web interface to set up my printer: http://localhost:631/
Here is the /etc/cups/ppd/lexmark-ms312dn.ppd
file:
lexmark-ms312dn.ppd.txt
Could you provide the CUPS error_log (in debug mode) for us? Please run the command
cupsctl --debug-logging
in a terminal window, then print the file again, wait until the job comes out of your printer, and after that, copy your/var/log/cups/error_log
file, rename the copy to have a.txt
file name extension, and attach it to this bug report.
I did:
$ sudo cupsctl --debug-logging
$ lp myfile.pdf
request id is lexmark-ms312dn-48 (1 file(s))
Here is the /var/log/cups/error_log
file:
error_log.txt
Here is the result:
output.pdf
As you can see there are some strange characters at the bottom of the page with some squares (above "Après avoir vérifié").
Hi @YuGiOhJCJ ,
Can you please run the command gs myfile.pdf
on the terminal and attach the output displayed and the logs on the terminal?
Thanks
Here is the output displayed: gs-myfile.pdf.pdf There are several pages in this output corresponding to each time I press the Return key.
Hi @YuGiOhJCJ ,
Thanks for the output. Kindly observe the strange characters.
The cupsfilter (pdftops) uses gs (Ghostscript) to convert PDF files to PS (postscript). However, the ghostscript is not able to find the CID Font "TimesNewRoman" because of which strange letters are being printed in the output, which you can observe in gs-myfile.pdf.pdf and ultimately results in strange characters being printed. So, the problem lies with Ghostscript, not with cupsfilters.
I have gone through some posts to solve your problem with ghostscript.Things you can try out:
Try updating your ghostscript to the latest version and see if it works by using the command gs myfile.pdf
and check for strange characters. (Ghostscript latest verion is 9.55).
You can try solving this bug by following the thread - https://bugs.ghostscript.com/show_bug.cgi?id=691513
If that doesn't work, you can search for other solutions available online (You can easily find out that many people are having this problem) or raise an issue at Ghostscript.
Thanks,
One remark: On Ubuntu 21.10 evince (Poppler-based) displays the PDF correctly, whereas Ghostscript 9.55.0 (the newest from upstream, not the one of the distro) shows the problem. I recommend reporting the problem to Ghostscript.
I can confirm, the problem was Ghostscript.
I upgraded from Ghostscript 9.19 to Ghostscript 9.56.1 and now all the characters are printed correctly.
Also, when I run the command gs myfile.pdf
the output is now correct.
Problem fixed.
Thanks.
Hello, I am on Slackware 14.2 (64-bit) and I am using:
I try to print a PDF file
lp myfile.pdf
but the result is a sheet with some characters replaced with a square symbol. The PDF file characters are shown correctly onxpdf
andmupdf
PDF viewers, the problem is just when I print with my printers (tested on two different printers).I found a workaround. I am using:
Instead of using the
lp myfile.pdf
command I am using thexpdf myfile.pdf
command then I click on File > Print... > Print. The result is perfect. However, I would like to use thelp
command because I prefer this command line tool.How can I get the same result as
xpdf
with thelp
command please?Thank you. Best regards.
Note: This issue was originally posted at the wrong place https://github.com/apple/cups/issues/5959