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OpenPrinting / cups-filters

filters, backends, driverless utility, ... - Everything which CUPS 2.x needs to be used on non-Mac systems
Apache License 2.0
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Brother MFC-J4535DW needs help #499

Open jrcharney opened 1 year ago

jrcharney commented 1 year ago

Hello. Last year I picked up a Brother MFC-J4535DW all-in-one.

I set it up for my Linux machine this afternoon so that I could print out a form.

One thing I noticed is that lines print out crooked. This isn't a problem on my Windows machine which also uses this printer via network connection like my Linux Machine. I would like to know how to fix that.

Secondly, I though I'd try out various configurations of this printer to see if I could fix that problem.

I'm using Arch Linux with KDE Plasma.

The only driver that appears to work is the "Brother MFC-J4535DW, driverless, cups-filters 1.28.16 (en)".

If I use the "Brother MFC-J4535DW, Fax, driverless, cups-filters 1.28.16 (en)" driver, it crashes my printer. That is, my printer will reboot.

I did a firmware update on my printer today and like before, the driver with the Fax feature crashes the printer but the driver without the Fax feature prints, although the lines will shift every couple of lines back and forth by about a millimeter making the left and right border lines look broken. I also printed out a form where the text appeared warped on some of the lines.

While I don't plan on faxing anything in the near future, I do hope this doesn't effect how the scanner works, but I would definitely like to see the issues with the text and borders fixed.

sarthk05 commented 1 year ago

@jrcharney It would be very helpful if you could send me debug log files so that I can move forward with your issue?

jrcharney commented 1 year ago

@jrcharney It would be very helpful if you could send me debug log files so that I can move forward with your issue?

Could you remind me what the command is to enable the debug logs and where to find the debug log files. It would be so helpful.

sarthk05 commented 1 year ago

@jrcharney Could you please post your /var/log/cups/error_log and Printer's ppd /etc/cups/ppd/ file after a job with the problem? Set CUPS to debug logging before sending the job (cupsctl --debug-logging) and when attaching your error_log after the job, rename the file to have a .txt extension so that GitHub accepts it.