search

OpenPrinting / system-config-printer

Graphical user interface for CUPS administration
GNU General Public License v2.0
155 stars 87 forks source link

Unable to print using Samsung M2020 monochrome laser printer #335

Closed devincurrie closed 9 months ago

devincurrie commented 9 months ago

Discussed in https://github.com/OpenPrinting/system-config-printer/discussions/334

Originally posted by **devincurrie** September 13, 2023 Hello, I'm trying to get the monochrome printer to work using MX Linux 23 "Libretto" KDE using the USB connection method. The system-config.printer dialog was able to locate the printer but there's no driver available for it. Tried using the Generic driver but that doesn't work. Below is the troubleshooting report. How do I fix the issue? Thanks, Devin `Page 1 (): {'cups_connection_failure': False} Page 2 (): {'local_server_exporting_printers': False} Page 3 (): {'cups_dest': , 'cups_instance': None, 'cups_queue': 'Samsung-M2020-Series', 'cups_queue_listed': True} Page 4 (): {'cups_device_uri_scheme': 'usb', 'cups_printer_dict': {'device-uri': 'usb://Samsung/M2020%20Series?serial=070MB8GFCC00G0L', 'printer-info': 'Samsung M2020 Series', 'printer-is-shared': True, 'printer-location': 'mx.desktop', 'printer-make-and-model': 'Generic Text-Only Printer', 'printer-state': 3, 'printer-state-message': '', 'printer-state-reasons': ['none'], 'printer-type': 143364, 'printer-uri-supported': 'ipp://localhost/printers/Samsung-M2020-Series'}, 'cups_printer_remote': False, 'is_cups_class': False, 'local_cups_queue_attributes': {'charset-configured': 'utf-8', 'charset-supported': ['us-ascii', 'utf-8'], 'color-supported': False, 'compression-supported': ['none', 'gzip'], 'copies-default': 1, 'copies-supported': (1, 9999), 'cups-version': '2.4.2', 'device-uri': 'usb://Samsung/M2020%20Series?serial=070MB8GFCC00G0L', 'document-format-default': 'application/octet-stream', 'document-format-preferred': 'image/urf', 'document-format-supported': ['application/octet-stream', 'application/vnd.cups-raw', 'application/x-cshell', 'application/x-csource', 'application/x-perl', 'application/x-shell', 'text/css', 'text/html', 'text/plain'], 'finishings-default': 3, 'finishings-supported': [3], 'generated-natural-language-supported': ['en-us'], 'ipp-features-supported': ['subscription-object'], 'ipp-versions-supported': ['1.0', '1.1', '2.0', '2.1'], 'ippget-event-life': 15, 'job-cancel-after-default': 10800, 'job-cancel-after-supported': (0, 2147483647), 'job-creation-attributes-supported': ['copies', 'finishings', 'finishings-col', 'ipp-attribute-fidelity', 'job-hold-until', 'job-name', 'job-priority', 'job-sheets', 'media', 'media-col', 'multiple-document-handling', 'number-up', 'number-up-layout', 'orientation-requested', 'output-bin', 'page-delivery', 'page-ranges', 'print-color-mode', 'print-quality', 'print-scaling', 'printer-resolution', 'sides'], 'job-hold-until-default': 'no-hold', 'job-hold-until-supported': ['no-hold', 'indefinite', 'day-time', 'evening', 'night', 'second-shift', 'third-shift', 'weekend'], 'job-ids-supported': True, 'job-k-limit': 0, 'job-k-octets-supported': (0, 479595176), 'job-page-limit': 0, 'job-priority-default': 50, 'job-priority-supported': [100], 'job-quota-period': 0, 'job-settable-attributes-supported': ['copies', 'finishings', 'job-hold-until', 'job-name', 'job-priority', 'media', 'media-col', 'multiple-document-handling', 'number-up', 'output-bin', 'orientation-requested', 'page-ranges', 'print-color-mode', 'print-quality', 'printer-resolution', 'sides'], 'job-sheets-default': ('none', 'none'), 'job-sheets-supported': ['none', 'classified', 'confidential', 'form', 'secret', 'standard', 'topsecret', 'unclassified'], 'jpeg-k-octets-supported': (0, 479595176), 'jpeg-x-dimension-supported': (0, 65535), 'jpeg-y-dimension-supported': (1, 65535), 'marker-change-time': 0, 'media-bottom-margin-supported': [4], 'media-col-default': '(unknown IPP value tag ' '0x34)', 'media-col-ready': ['(unknown IPP value tag ' '0x34)', '(unknown IPP value tag ' '0x34)', '(unknown IPP value tag ' '0x34)'], 'media-col-supported': ['media-bottom-margin', 'media-left-margin', 'media-right-margin', 'media-size', 'media-source', 'media-top-margin', 'media-type'], 'media-default': 'na_letter_8.5x11in', 'media-left-margin-supported': [4], 'media-ready': ['na_letter_8.5x11in', 'na_legal_8.5x14in', 'na_ledger_11x17in'], 'media-right-margin-supported': [4], 'media-size-supported': ['(unknown IPP value ' 'tag 0x34)', '(unknown IPP value ' 'tag 0x34)', '(unknown IPP value ' 'tag 0x34)', '(unknown IPP value ' 'tag 0x34)', '(unknown IPP value ' 'tag 0x34)', '(unknown IPP value ' 'tag 0x34)', '(unknown IPP value ' 'tag 0x34)', '(unknown IPP value ' 'tag 0x34)', '(unknown IPP value ' 'tag 0x34)', '(unknown IPP value ' 'tag 0x34)'], 'media-supported': ['na_letter_8.5x11in', 'na_legal_8.5x14in', 'na_ledger_11x17in', 'custom_17x11in_17x11in', 'iso_a4_210x297mm', 'iso_a3_297x420mm', 'na_fanfold-eur_8.5x12in', 'na_foolscap_8.5x13in', 'custom_14x11in_14x11in', 'custom_14x8.5in_14x8.5in'], 'media-top-margin-supported': [4], 'mopria-certified': '1.3', 'multiple-document-handling-supported': ['separate-documents-uncollated-copies', 'separate-documents-collated-copies'], 'multiple-document-jobs-supported': True, 'multiple-operation-time-out': 900, 'multiple-operation-time-out-action': 'process-job', 'natural-language-configured': 'en-us', 'notify-attributes-supported': ['printer-state-change-time', 'notify-lease-expiration-time', 'notify-subscriber-user-name'], 'notify-events-default': ['job-completed'], 'notify-events-supported': ['job-completed', 'job-config-changed', 'job-created', 'job-progress', 'job-state-changed', 'job-stopped', 'printer-added', 'printer-changed', 'printer-config-changed', 'printer-deleted', 'printer-finishings-changed', 'printer-media-changed', 'printer-modified', 'printer-restarted', 'printer-shutdown', 'printer-state-changed', 'printer-stopped', 'server-audit', 'server-restarted', 'server-started', 'server-stopped'], 'notify-lease-duration-default': 86400, 'notify-lease-duration-supported': (0, 2147483647), 'notify-max-events-supported': [100], 'notify-pull-method-supported': ['ippget'], 'notify-schemes-supported': ['dbus', 'mailto', 'rss'], 'number-up-default': 1, 'number-up-layout-supported': ['btlr', 'btrl', 'lrbt', 'lrtb', 'rlbt', 'rltb', 'tblr', 'tbrl'], 'number-up-supported': [1, 2, 4, 6, 9, 16], 'operations-supported': [2, 4, 5, 6, 8, 9, 10, 11, 12, 13, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 34, 35, 37, 38, 56, 57, 59, 16385, 16386, 16387, 16388, 16389, 16390, 16391, 16392, 16393, 16394, 16395, 16396, 16397, 16398, 16399, 16423, 14], 'orientation-requested-default': None, 'orientation-requested-supported': [3, 4, 5, 6], 'output-bin-default': 'face-down', 'output-bin-supported': ['face-down'], 'page-delivery-supported': ['reverse-order', 'same-order'], 'page-ranges-supported': True, 'pages-per-minute': 1, 'pdf-k-octets-supported': (0, 479595176), 'pdf-versions-supported': ['adobe-1.2', 'adobe-1.3', 'adobe-1.4', 'adobe-1.5', 'adobe-1.6', 'adobe-1.7', 'iso-19005-1_2005', 'iso-32000-1_2008', 'pwg-5102.3'], 'pdl-override-supported': ['attempted'], 'port-monitor': 'none', 'port-monitor-supported': ['none'], 'print-color-mode-default': 'monochrome', 'print-color-mode-supported': ['monochrome'], 'print-quality-default': 4, 'print-quality-supported': [4], 'print-scaling-supported': ['auto', 'auto-fit', 'fill', 'fit', 'none'], 'printer-commands': 'none', 'printer-config-change-date-time': '(IPP_TAG_DATE)', 'printer-config-change-time': 1694631499, 'printer-current-time': '(IPP_TAG_DATE)', 'printer-device-id': 'MFG:Generic;MDL:Text-Only ' 'Printer;DES:Generic ' 'Text-Only ' 'Printer;CLS:PRINTER;CMD:TXT;DRV:Dtextonly,R1,M0;', 'printer-dns-sd-name': 'Samsung M2020 Series ' '@ mx', 'printer-error-policy': 'retry-job', 'printer-error-policy-supported': ['abort-job', 'retry-current-job', 'retry-job', 'stop-printer'], 'printer-geo-location': '(unknown IPP value ' 'tag 0x12)', 'printer-get-attributes-supported': ['document-format'], 'printer-icons': 'http://localhost/icons/Samsung-M2020-Series.png', 'printer-id': 2, 'printer-info': 'Samsung M2020 Series', 'printer-is-accepting-jobs': True, 'printer-is-shared': True, 'printer-is-temporary': False, 'printer-location': 'mx.desktop', 'printer-make-and-model': 'Generic Text-Only ' 'Printer', 'printer-more-info': 'http://localhost/printers/Samsung-M2020-Series', 'printer-name': 'Samsung-M2020-Series', 'printer-op-policy': 'default', 'printer-op-policy-supported': ['authenticated', 'default', 'kerberos'], 'printer-organization': '', 'printer-organizational-unit': '', 'printer-resolution-default': (300, 300, 3), 'printer-resolution-supported': [(300, 300, 3)], 'printer-settable-attributes-supported': ['printer-geo-location', 'printer-info', 'printer-location', 'printer-organization', 'printer-organizational-unit'], 'printer-state': 3, 'printer-state-change-date-time': '(IPP_TAG_DATE)', 'printer-state-change-time': 1694631499, 'printer-state-message': '', 'printer-state-reasons': ['none'], 'printer-strings-uri': 'http://localhost/strings/Samsung-M2020-Series.strings', 'printer-type': 143364, 'printer-up-time': 1694631789, 'printer-uri-supported': ['ipp://localhost/printers/Samsung-M2020-Series'], 'printer-uuid': 'urn:uuid:1b685b1c-9bc8-3fdb-57fa-e409ff271f75', 'pwg-raster-document-resolution-supported': [(300, 300, 3)], 'pwg-raster-document-type-supported': ['black_1', 'sgray_8'], 'queued-job-count': 0, 'server-is-sharing-printers': True, 'sides-default': 'one-sided', 'sides-supported': ['one-sided'], 'urf-supported': ['V1.4', 'CP1', 'W8', 'PQ4', 'RS300', 'FN3'], 'uri-authentication-supported': ['requesting-user-name'], 'uri-security-supported': ['none'], 'which-jobs-supported': ['completed', 'not-completed', 'aborted', 'all', 'canceled', 'pending', 'pending-held', 'processing', 'processing-stopped']}} Page 5 (): {'cups_printer_ppd_defaults': {'General': {'OverLongLines': 'WrapAtWidth', 'PageRegion': 'Letter', 'PageSize': 'Letter', 'Pagination': 'True', 'TabWidth': '8', 'page-bottom': '2', 'page-left': '5', 'page-right': '2', 'page-top': '2'}, 'InstallableOptions': {'11x14RotatedAvailable': 'True', '11x14RotatedNumColumns': '132', '11x14RotatedNumLines': '66', 'A3Available': 'True', 'A3NumColumns': '117', 'A3NumLines': '99', 'A4Available': 'True', 'A4NumColumns': '80', 'A4NumLines': '70', 'Custom1Available': 'False', 'Custom1NumColumns': '80', 'Custom1NumLines': '66', 'Custom2Available': 'False', 'Custom2NumColumns': '80', 'Custom2NumLines': '66', 'Custom3Available': 'False', 'Custom3NumColumns': '80', 'Custom3NumLines': '66', 'FanFoldGermanAvailable': 'True', 'FanFoldGermanLegalAvailable': 'True', 'FanFoldGermanLegalNumColumns': '80', 'FanFoldGermanLegalNumLines': '78', 'FanFoldGermanNumColumns': '80', 'FanFoldGermanNumLines': '72', 'LedgerAvailable': 'True', 'LedgerNumColumns': '110', 'LedgerNumLines': '102', 'LegalAvailable': 'True', 'LegalNumColumns': '80', 'LegalNumLines': '84', 'LegalRotatedAvailable': 'True', 'LegalRotatedNumColumns': '132', 'LegalRotatedNumLines': '51', 'LetterAvailable': 'True', 'LetterNumColumns': '80', 'LetterNumLines': '66', 'NewlineCharacters': 'CRLF', 'PrinterEncoding': 'ASCII', 'SendFF': 'True', 'TabloidAvailable': 'True', 'TabloidNumColumns': '160', 'TabloidNumLines': '66'}}, 'cups_printer_ppd_valid': True, 'missing_pkgs_and_exes': ([], [])} Page 6 (): {'printer_is_remote': False} Page 7 (): {'cups_device_dict': {'device-class': 'direct', 'device-id': 'MFG:Samsung;CMD:SPL,URF,FWV,PIC,EXT,DCU;MDL:M2020 ' 'Series;CLS:PRINTER;CID:SA_SPLV3_BW;MODE:SPL3,R000105;STATUS:BUSY;', 'device-info': 'Samsung M2020 Series', 'device-location': '', 'device-make-and-model': 'Samsung M2020 Series'}} Page 8 (): {'packages_verification': {'cups': ['package cups is not installed'], 'foomatic': ['package foomatic is not installed'], 'gutenprint': ['package gutenprint is not ' 'installed'], 'hpijs': ['package hpijs is not installed'], 'hplip': ['package hplip is not installed'], 'system-config-printer': ['package ' 'system-config-printer is ' 'not installed']}} Page 9 (): {'cups_server_settings': {'BrowseLocalProtocols': 'dnssd', 'DefaultAuthType': 'Basic', 'ErrorPolicy': 'retry-job', 'IdleExitTimeout': '60', 'JobPrivateAccess': 'default', 'JobPrivateValues': 'default', 'MaxLogSize': '0', 'PageLogFormat': '', 'SubscriptionPrivateAccess': 'default', 'SubscriptionPrivateValues': 'default', 'WebInterface': 'Yes', '_debug_logging': '0', '_remote_admin': '0', '_remote_any': '0', '_share_printers': '1', '_user_cancel_any': '0'}, 'error_log_checkpoint': 19745, 'error_log_debug_logging_set': True} Page 10 (): {'test_page_attempted': '13/Sep/2023:12:03:29 -0700', 'test_page_completions': [(3, 'Job completed.')], 'test_page_job_id': [3], 'test_page_job_status': [(True, 3, 'Samsung-M2020-Series', 'Test Page', 'Completed', {'attributes-charset': 'utf-8', 'attributes-natural-language': 'en-us', 'date-time-at-completed': '(IPP_TAG_DATE)', 'date-time-at-creation': '(IPP_TAG_DATE)', 'date-time-at-processing': '(IPP_TAG_DATE)', 'document-format': 'text/plain', 'document-format-supplied': 'text/plain', 'job-hold-until': 'no-hold', 'job-id': 3, 'job-impressions-completed': 1, 'job-k-octets': 1, 'job-media-progress': 0, 'job-media-sheets-completed': 1, 'job-more-info': 'http://localhost/jobs/3', 'job-name': 'Test Page', 'job-originating-host-name': 'localhost', 'job-originating-user-name': 'Devin', 'job-preserved': True, 'job-printer-state-message': '', 'job-printer-state-reasons': ['none'], 'job-printer-up-time': 1694631836, 'job-printer-uri': 'ipp://localhost/printers/Samsung-M2020-Series', 'job-priority': 50, 'job-sheets': ['none', 'none'], 'job-state': 9, 'job-state-reasons': 'processing-to-stop-point', 'job-uri': 'ipp://localhost/jobs/3', 'job-uuid': 'urn:uuid:e2792f44-b78e-37f4-5e79-02ad39995ede', 'number-of-documents': 1, 'printer-uri': 'ipp://localhost/printers/Samsung-M2020-Series', 'time-at-completed': 1694631818, 'time-at-creation': 1694631809, 'time-at-processing': 1694631809})], 'test_page_successful': False} Page 11 (): {'error_log_debug_logging_unset': True} Page 12 (): {'printer_page_size': 'Letter', 'system_locale_lang': None, 'user_locale_ctype': 'en_US', 'user_locale_messages': 'en_US'} `
zdohnal commented 9 months ago

Hi,

there is uld driver for the old Samsungs https://support.hp.com/us-en/drivers/selfservice/samsung-xpress-sl-m2020-laser-printer-series/16462592 - install the driver and install the printer with and it will work.