Closed jridge76 closed 2 years ago
Hi @jridge76 I see you are using version 2.6.0 of Openshot. Could you try our latest version 2.6.1 and try the daily build of that. We fixed a lot of bugs in the new build. Please let me know if you get stuck.
Thank You and enjoy the rest of your day. Speedytechlive - Support Team
Hi,
Sorry, this has taken me a couple of days to get back to you.
2.6.1 downloaded straight has a problem. When I try to load a previous 2.5 project, it crashes and doesn't load or open. When I applied the day's build, I believe the last was from the 10th of Sept. It opened one project. I was surprised, but then the preview was running slow and bringing in new videos and jpeg files loading slow, and finally, it just closed or crashed.
I then deleted everything. I took it out of the Control panel, and there are two files there. One is x64, and the other is x32. Then I did a reload, and the same things were happening. Next, I deleted the user files and program files from the program file and the control panel.
After the reload, this is where things got strange. When It loaded, I couldn't see any program files, not even in windows explorer. I had to get up, and when I came back, every file in every project was in the project window. I could see the project files, but the individual files were gone from the folders, which I used to prep everything. I messed around with this for a while with mixed results. I was shocked to see the files go missing and come back from the explorer folders.
As a sidelight, when I opened a project, it would always come up with a file that couldn't be found, and when I would try to direct it to the path, nothing was there, but Openshot knew the file name.
I can spend some time on it if you want me to run some tests and send you the log files.
I hope this helps.
Thanks
Jerry
I love using the program. I have the old copy, and I am still using it.
Best,
From: speedytechdev @.> Sent: Friday, September 17, 2021 3:09 AM To: OpenShot/openshot-qt @.> Cc: jridge76 @.>; Mention @.> Subject: Re: [OpenShot/openshot-qt] Opening project file crashes Openshot in windows 10 (#4412)
Hi @jridge76https://github.com/jridge76 I see you are using version 2.6.0 of Openshot. Could you try our latest version 2.6.1 and try the daily build of that. We fixed a lot of bugs in the new build. Please let me know if you get stuck.
Thank You and enjoy the rest of your day. Speedytechlive - Support Team
— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHubhttps://github.com/OpenShot/openshot-qt/issues/4412#issuecomment-921676635, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AGVI4NX44BYZ4JPNMHXOJITUCMHUFANCNFSM5DYPJ6FA. Triage notifications on the go with GitHub Mobile for iOShttps://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675 or Androidhttps://play.google.com/store/apps/details?id=com.github.android&referrer=utm_campaign%3Dnotification-email%26utm_medium%3Demail%26utm_source%3Dgithub.
Hi,
That is really odd. I haven't heard about anything similar to this. I'm going to mark this as a bug and hopefully, someone from our dev team can check this out. Thank you for all your help.
If you could test it out that would be amazing since it would help our team out a lot.
Sorry for any inconvenience this has caused you. Please feel free to reach out if you need anything.
Thank You and enjoy the rest of your day. Speedytechlive - Support Team
here are some screenshots and log files.
Hopefully the file names will help here.
Essentially I wasn't able to duplicate brining in every project video and jpeg
What I captured was opening a project and being asked for a file every time I have opened a file even untitled I get a request for a lost file. Sometimes the project closes and today it was leading me to find the file but the files were disappeared out of the windows explorer.
libopen log was blank all the time.
If you want me to do something else let me know.
Thank you.
From: speedytechdev @.> Sent: Sunday, September 19, 2021 12:27 AM To: OpenShot/openshot-qt @.> Cc: jridge76 @.>; Mention @.> Subject: Re: [OpenShot/openshot-qt] Opening project file crashes Openshot in windows 10 (#4412)
Hi,
That is really odd. I haven't heard about anything similar to this. I'm going to mark this as a bug and hopefully, someone from our dev team can check this out. Thank you for all your help.
If you could test it out that would be amazing since it would help our team out a lot.
Sorry for any inconvenience this has caused you. Please feel free to reach out if you need anything.
Thank You and enjoy the rest of your day. Speedytechlive - Support Team
— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHubhttps://github.com/OpenShot/openshot-qt/issues/4412#issuecomment-922428716, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AGVI4NVD6LDUACGJ6Q2QDGTUCWGEVANCNFSM5DYPJ6FA. Triage notifications on the go with GitHub Mobile for iOShttps://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675 or Androidhttps://play.google.com/store/apps/details?id=com.github.android&referrer=utm_campaign%3Dnotification-email%26utm_medium%3Demail%26utm_source%3Dgithub.
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21:49:08 WARNING logger_libopenshot: Unknown error
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21:08:01 INFO project_data: Setting default profile to HD 720p 30 fps
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21:08:00 INFO app: ------------------------------------------------
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21:08:01 INFO app: OpenShot (version 2.6.1-dev)
21:08:01 INFO app: ------------------------------------------------
21:08:01 INFO app: openshot-qt version: 2.6.1-dev
21:08:01 INFO app: libopenshot version: 0.2.7-dev
21:08:01 INFO app: platform: Windows-10-10.0.19041
21:08:01 INFO app: processor: Intel64 Family 6 Model 58 Stepping 9, GenuineIntel
21:08:01 INFO app: machine: AMD64
21:08:01 INFO app: python version: 3.8.9
21:08:01 INFO app: qt5 version: 5.15.2
21:08:01 INFO app: pyqt5 version: 5.15.4
21:08:01 INFO app: Frozen version info from build server:
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"date": "2021-09-16 16:54",
"libopenshot": {
"CI_COMMIT_REF_NAME": "develop",
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},
"libopenshot-audio": {
"CI_COMMIT_REF_NAME": "develop",
"CI_COMMIT_SHA": "73c519f0c725bd763f0e83f3db7646ec51926858",
"CI_JOB_ID": "27537",
"CI_PIPELINE_ID": "8279",
"CI_PROJECT_NAME": "libopenshot-audio",
"SO": "8",
"VERSION": "0.2.2-dev"
},
"openshot-qt": {
"CI_COMMIT_REF_NAME": "develop",
"CI_COMMIT_SHA": "57bbc98337485d6c87211724fa8ad283a10734fe",
"CI_JOB_ID": "27575",
"CI_PIPELINE_ID": "8292",
"CI_PROJECT_NAME": "openshot-qt",
"SO": null,
"VERSION": "2.6.1-dev"
}
}
21:08:01 INFO project_data: Setting default profile to HD 720p 30 fps
21:08:02 INFO language: Qt Detected Languages: ['en-US']
21:08:02 INFO language: LANG Environment Variable:
21:08:02 INFO language: LOCALE Environment Variable:
21:08:02 INFO language: OpenShot Preference Language: Default
21:08:02 INFO app: Setting font to C:\Program Files\OpenShot Video Editor\images\fonts\Ubuntu-R.ttf
21:08:02 INFO logger_libopenshot: Connecting to libopenshot with debug port: 5556
21:08:02 INFO app: Setting custom dark theme
21:08:03 INFO ui_util: Initializing UI for MainWindow
21:08:04 INFO thumbnail: Starting thumbnail server listening on port 62480
21:08:05 INFO webkit: WebKit backend initializing
21:08:05 INFO transition_model: updating transitions model.
21:08:05 INFO version: Found current version: {'error_rate_stable': 0.05, 'error_rate_unstable': 0.05, 'openshot_version': '2.6.1'}
21:08:05 INFO effects_model: updating effects model.
21:08:05 INFO emoji_model: updating emoji model.
21:08:06 INFO webkit: Registering objects with WebKit
21:08:06 INFO sentry: Sentry initialized with 0.05 error reporting rate (unstable)
21:08:06 INFO main_window: InitCacheSettings
21:08:06 INFO main_window: cache-mode: CacheMemory
21:08:06 INFO main_window: cache-limit-mb: 250
21:08:06 INFO main_window: Creating CacheMemory object with 262144000 byte limit
21:08:06 INFO preview_thread: QThread Start Method Invoked
21:08:06 INFO main_window: Clear all thumbnails: C:\Users\jridg.openshot_qt\thumbnail
21:08:06 INFO main_window: Clear all animations: C:\Users\jridg.openshot_qt\blender
21:08:06 INFO main_window: Clear all titles: C:\Users\jridg.openshot_qt\title
21:08:06 INFO main_window: updateStatusChanged
21:08:06 INFO main_window: recover_backup
21:08:06 INFO project_data: Setting default profile to HD 720p 30 fps
21:08:06 INFO preview_thread: player Position(): 1
21:08:06 INFO video_widget: Load: Set video widget display aspect ratio to: 1.7777777910232544
21:08:06 INFO video_widget: Set video widget pixel aspect ratio to: 1.0
21:08:06 INFO main_window: updateStatusChanged
21:08:06 INFO preview_thread: player Position(): 1
21:08:07 INFO webview: Qt Ready
21:08:07 INFO webview: Angular Ready
21:08:07 INFO timeline: Adjusting max size of preview image: PyQt5.QtCore.QSize(320, 180)
21:08:07 INFO preview_thread: player Position(): 1
21:13:17 INFO main_window: Clear all thumbnails: C:\Users\jridg.openshot_qt\thumbnail
21:13:17 INFO main_window: Clear all animations: C:\Users\jridg.openshot_qt\blender
21:13:17 INFO main_window: Clear all titles: C:\Users\jridg.openshot_qt\title
21:13:17 INFO project_data: Setting default profile to HD 720p 30 fps
21:13:17 INFO project_data: Loading project file: C:\Users\jridg\ttcurseBO.osp
21:13:17 INFO project_data: checking project files...
21:13:17 INFO project_data: checking file C:\Users\jridg\TicTock BO\ring_end2.mp4
21:13:17 INFO project_data: checking file C:\Users\jridg\TicTock BO\20210830_201230.mp4
21:13:17 INFO project_data: checking file C:\Users\jridg\TicTock BO\20210830_201230.mp4
21:13:17 INFO project_data: checking file C:\Users\jridg\TicTock BO\20210830_201230.mp4
21:13:17 INFO project_data: checking file C:\Users\jridg\TicTock BO\IMG_0144.MOV
21:13:17 INFO project_data: checking file C:\Users\jridg\TicTock BO\IMG_0144.MOV
21:13:17 INFO project_data: checking file C:\Users\jridg\TicTock BO\IMG_0144.MOV
21:13:17 INFO project_data: checking file C:\Users\jridg\TicTock BO\IMG_0144.MOV
21:13:17 INFO project_data: checking file C:\Users\jridg\TicTock BO\IMG_0144.MOV
21:13:17 INFO project_data: checking file C:\Users\jridg\TicTock BO\IMG_0144.MOV
21:13:17 INFO project_data: checking file C:\Users\jridg\TicTock BO\IMG_0144.MOV
21:13:17 INFO project_data: checking file C:\Users\jridg\TicTock BO\IMG_0144.MOV
21:13:17 INFO project_data: checking file C:\Users\jridg\TicTock BO\IMG_0144.MOV
21:13:17 INFO project_data: checking file C:\Users\jridg\TicTock BO\IMG_0144.MOV
21:13:17 INFO project_data: checking file C:\Users\jridg\TicTock BO\IMG_0144.MOV
21:13:17 INFO project_data: checking file C:\Users\jridg\TicTock BO\IMG_0144.MOV
21:13:17 INFO project_data: checking file C:\Users\jridg\TicTock BO\IMG_0144.MOV
21:13:17 INFO project_data: checking file C:\Users\jridg\TicTock BO\IMG_0143.MOV
21:13:17 INFO project_data: checking file C:\Users\jridg\TicTock BO\IMG_0143.MOV
21:13:17 INFO project_data: checking file C:\Users\jridg\TicTock BO\IMG_0143.MOV
21:13:17 INFO project_data: checking file C:\Users\jridg\TicTock BO\Barack Obama Admits he was born in Kenya Speech.mp4
21:13:17 INFO project_data: checking file C:\Users\jridg\ring2.mp4
21:13:17 INFO project_data: checking file C:\Users\jridg\ring2.mp4
21:13:17 INFO project_data: checking file C:\Users\jridg\ring2.mp4
21:13:17 INFO project_data: checking file C:\Users\jridg\ring2.mp4
21:13:17 INFO project_data: checking file C:\Users\jridg\TicTock BO\TikTokDead Base Track.wav
21:13:17 INFO project_data: checking file C:\Users\jridg\TicTock BO\TikTokCurse Base Track.wav
21:13:17 INFO project_data: checking file C:\Users\jridg\TicTock BO\The Delta Bombers - Sympathy for the Devil (Rolling Stones Cover).mp3
21:13:17 INFO project_data: checking file C:\Users\jridg\TicTock BO\Telephone Ringing sound Effect.mp3
21:13:17 INFO project_data: checking file C:\Users\jridg\TicTock BO\Taylor Swift - Look What You Made Me Do.mp3
21:13:17 INFO project_data: checking file C:\Users\jridg\TicTock BO\Screenshot 2021-06-20 115153.jpg
21:13:17 INFO project_data: checking file C:\Users\jridg\TicTock BO\Screenshot 2021-05-15 222346.jpg
21:13:17 INFO project_data: checking file C:\Users\jridg\TicTock BO\ring_end.mp4
I don't see any screenshots but thank you for the help 😃
Thank You and enjoy the rest of your day. Speedytechlive - Support Team
sorry I do see them in the sent email. I will attach only the screenshots here.
They loaded right away and I see them in this email. The text I didn't send this time.
I'm a day sleeper so it takes me a little longer to respond.
Thank you
Jerry
From: speedytechdev @.> Sent: Monday, September 20, 2021 1:05 AM To: OpenShot/openshot-qt @.> Cc: jridge76 @.>; Mention @.> Subject: Re: [OpenShot/openshot-qt] Opening project file crashes Openshot in windows 10 (#4412)
I don't see any screenshots but thank you for the help 😃
Thank You and enjoy the rest of your day. Speedytechlive - Support Team
— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHubhttps://github.com/OpenShot/openshot-qt/issues/4412#issuecomment-922710375, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AGVI4NW3FHP35H2V3AZDNIDUC3TN5ANCNFSM5DYPJ6FA. Triage notifications on the go with GitHub Mobile for iOShttps://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675 or Androidhttps://play.google.com/store/apps/details?id=com.github.android&referrer=utm_campaign%3Dnotification-email%26utm_medium%3Demail%26utm_source%3Dgithub.
I'm still not seeing them, unfortunately. Made try using https://imgur.com/
That's really odd.
No Worries.
No worries
Speedytechlive - Support Team
The pages in explorer are exactly the same the user root. But when Openshot grabs a project all of them disappear then I get a file cannot be found.
Let me know what else I can do
thanks
From: speedytechdev @.> Sent: Monday, September 20, 2021 1:11 PM To: OpenShot/openshot-qt @.> Cc: jridge76 @.>; Mention @.> Subject: Re: [OpenShot/openshot-qt] Opening project file crashes Openshot in windows 10 (#4412)
I'm still not seeing them, unfortunately. Made try using https://imgur.com/
That's really odd.
No Worries.
No worries
Speedytechlive - Support Team
— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHubhttps://github.com/OpenShot/openshot-qt/issues/4412#issuecomment-923259303, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AGVI4NW2WMHUCHLTL3DZDNDUC6INPANCNFSM5DYPJ6FA. Triage notifications on the go with GitHub Mobile for iOShttps://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675 or Androidhttps://play.google.com/store/apps/details?id=com.github.android&referrer=utm_campaign%3Dnotification-email%26utm_medium%3Demail%26utm_source%3Dgithub.
The 'Blur' effect might be to blame. See #4202.
Thank you so much for submitting an issue to help improve OpenShot Video Editor. We are sorry about this, but this particular issue has gone unnoticed for quite some time. To help keep the OpenShot GitHub Issue Tracker organized and focused, we must ensure that every issue is correctly labelled and triaged, to get the proper attention.
This issue will be closed, as it meets the following criteria:
We'd like to ask you to help us out and determine whether this issue should be reopened.
Thanks again for your help!
Describe the bug A clear and concise description of the issue
Steps to reproduce the behavior:
Expected behavior I expect a 30sec to 60sec load time and population of previously loaded files A clear and concise description of what you expected to happen.
System Details Intel(R) Core(TM) i5-3470 CPU @ 3.2Ghz 16 GB (15.9 GB usable) A8579B7D-4553-442F-95BD-F57AFBE2EA19 00330-75078-98863-AAOEM 64-bit operating system, x64-based processor Wingows 10 Pro OS Build 19041.1165 Windows Feature Experience Pack 120.2212.3530.0
Log Files
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