Opentrons / opentrons

Software for writing protocols and running them on the Opentrons Flex and Opentrons OT-2
https://opentrons.com
Apache License 2.0
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feat: Labwareheighterror for Fixed Trash should offer more specific troubleshooting steps #6210

Open ethanfjones-zz opened 4 years ago

ethanfjones-zz commented 4 years ago

Overview

If your deck and pipette calibration stack are bad enough it could result in a LabwareHeightError for the fixed trash in slot 12. The guidance on how to fix this issue is "This may be because the labware is incorrectly defined, incorrectly calibrated, or physically too tall. Please check your labware definitions and calibrations.". This is does not makes sense to the normal user and is not an accurate description of the problem. The instructions on how to resolve this issue should include:

  1. Checking the feature flags to make sure the tall trash feature is not selected
  2. Resetting pipette calibration
  3. Performing deck calibration
  4. Perform pipette calibration

Or

  1. Checking the feature flags to make sure the tall trash feature is not selected
  2. Checking the robot's calibration with the calibration check.
nickcrider commented 4 years ago

Related #6043