OnGuard Alarm - there is an alert / notification that "video device - not responding (Ore SVR 1), Beau - Githubissues

Ore-Design / IT-Helpdesk

IT Help Desk ticket system for Ore Design

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OnGuard Alarm - there is an alert / notification that "video device - not responding (Ore SVR 1), Beau #211

Closed Mickey-Cloud closed 8 months ago

Mickey-Cloud commented 8 months ago

Department: Production Category: OnGuard Cameras Issue Description: I am unable to access the camera servers. This impedes my ability to effectively do my job as I am using this tool to keep an eye on things. Screenshots: [{"name":"OnGuard_Beau Jordan.png","link":"https://oredesigns.sharepoint.com/sites/IT-SECURE/Shared%20Documents/Apps/Microsoft%20Forms/New%20Ticket/Screenshot%20of%20the%20Issue/OnGuard_Beau%20Jordan.png","id":"01DISCWPUIMWBVJLHIFVHKAVWO7NN5VJUX","type":null,"size":272807,"referenceId":"01DISCWPUHOV52ZZHRPVF2PIBSQPZA2KR3","driveId":"b!zKqhIquPWUWKi8xZdqqMislC_Cn77EBAr8E1VH6eERAHowzTGqwtTqt4JHZ8YBHJ","status":1,"uploadSessionUrl":null}]

Mickey-Cloud commented 8 months ago

The server is on the server rack, The second one had become unplugged somehow and we just needed to plug it back in. Now it has a label put on the front of it