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OriginProtocol / origin

Monorepo for our developer tools and decentralized marketplace application
https://www.originprotocol.com/developers
MIT License
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User Feedback Collection #1443

Closed micahalcorn closed 5 years ago

micahalcorn commented 5 years ago

As suggested by @coleman415, we should consider adding a user feedback call-to-action on our DApp(s). I suspect that we wouldn't want to user Intercom or any of the traditional, centralized tools for this. I noticed that Sentry (related #878) has a feature for prompting a user for feedback when an error is thrown. But I think we may not want to limit feedback solicitation to only instances when things are broken. We should be able to address actual bugs by following the Sentry reports.

Does anyone have any ideas for how we should deliver these user messages to our internal team? We could just build a simple form that sends an email to ourselves. There might be an existing React component that handles something like this? Or maybe we could relay messages through a server to a Discord channel? 🤔 Does it make sense to have this on our partner marketplaces?

cc @joshfraser @matthewliu @nick @tomlinton @DanielVF @sparrowDom @Natasha08 @franckc @cuongdo @wanderingstan

joshfraser commented 5 years ago

What about using Origin messaging as the communication mechanism?

We could have it pop up a prompt asking for feedback & when they respond it's shows up as a normal message for Origin support.

micahalcorn commented 5 years ago

@joshfraser I was afraid you would say that. I think we would really need to strengthen the reliability of OM first, and I don't know how soon that's going to happen. 😐

joshfraser commented 5 years ago

Ok, so our messaging system is so broken that not even we want to use it...

The quickest & easiest option is to throw an email address or even a phone number up there.

Need help? Email support@originprotocol.com or call this Twilio number.

franckc commented 5 years ago

If we just just want a feedback form and we decide to build it ourself, then it would be pretty straight forward to have the form post to a google cloud function that relays it to a Discord channel of our choice and/or writes it to a Google spreadsheet (I'd be happy to help with that).

If we want more advanced things such as customer chat support then I'd think we try out Intercom or equivalent for a bit.

joshfraser commented 5 years ago

I like the Google form w/ a webhook into Discord idea.

micahalcorn commented 5 years ago

The minimal version of this was done with the floating footer and nav link. ✅