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OrkestraOnline / Orkestra_Online

Orkestra Online is a cloud based platform for deploying, documenting and securing DynamoBIM and Grasshopper content.
https://www.orkestra.online
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Orkestra log-in issue #168

Closed Lazarica-t closed 1 year ago

Lazarica-t commented 1 year ago

Describe the bug I can't log into Okestra i get the following error message:

"The maximum number of concurrent users has been reached for this license. Please contact your Orkestra Online License Pack manager"

It used to work just fine at the beginning, now I always get this error.

Screenshots image

Desktop (please complete the following information):

In Which context did it happen (please select from the following list) : Orkestra Desktop app , Orkestra Revit Addin, Orkestra Dynamo View Extension

Additional context I did not personally buy a license, it was done by the company I work at (ARCADIS)

MostafaElAyoubi commented 1 year ago

Hey @Lazarica-t ! apologies for the inconvenience. It should be okay now. Just for our record (because this issue is something we're currently investigating) , our logs show login attemps from different machines. Have you tried to log in from different computers ? or from a virtual machine?

Lazarica-t commented 1 year ago

@MostafaElAyoubi Nope, just from my work laptop. We use a tunneling software called Zscaler.. maybe that does something. Or does the network connection influence this? I am sometimes switching from WIFI to LAN.

Thanks, it works now! 💯

LeeFried commented 1 year ago

We’re having a similar issue. I was investigating more on our end before opening a ticket. It seems to be happening with only 4 users, I have to log them out from the Admin portion of the desktop app.

We are using a server to serve apps remotely to users similar to a VDE. We have about 30 users, 4 are experiencing the issue.

Thank you,

Leland Fried | BIM Manager The Engineering Enterprise Main (510) 769-7600 | Direct (510) 263-1506

From: Lazarica @.> Sent: Thursday, October 27, 2022 7:39 AM To: MostafaElAyoubi/Orkestra_Online @.> Cc: Subscribed @.***> Subject: Re: [MostafaElAyoubi/Orkestra_Online] Orkestra log-in issue (Issue #168)

@MostafaElAyoubihttps://github.com/MostafaElAyoubi Nope, just from my work laptop. We use a tunneling software called Zscaler.. maybe that does something. Or does the network connection influence this? I am sometimes switching from WIFI ti LAN.

Thanks, it works now! 💯

— Reply to this email directly, view it on GitHubhttps://github.com/MostafaElAyoubi/Orkestra_Online/issues/168#issuecomment-1293626512, or unsubscribehttps://github.com/notifications/unsubscribe-auth/ADXQHVIWBBE33XBWSMCYGN3WFKHWRANCNFSM6AAAAAARPXIQ4I. You are receiving this because you are subscribed to this thread.Message ID: @.**@.>>

MostafaElAyoubi commented 1 year ago

that's exactly the right thing to do @LeeFried ! From our understanding at the moment it might be linked to hardware driver updates that modify the fingerprint of machines. This should be 100% addressed within a couple of weeks. I'll keep this thread updated.

MostafaElAyoubi commented 1 year ago

Fixed in 1.6.1