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OrkestraOnline / Orkestra_Online

Orkestra Online is a cloud based platform for deploying, documenting and securing DynamoBIM and Grasshopper content.
https://www.orkestra.online
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Cannot sync packages 1.7.2 #221

Closed oliwerkulpa closed 1 year ago

oliwerkulpa commented 1 year ago

Describe the bug Synchronization of packages does not happen in cloud. Being an author of solutions I can see that my C:\Users\<username>\AppData\Roaming\Orkestra\<hubname> contains packages with contents I desire. When running the graph from cloud I see that extra files are not found. Clients are reporting that they are missing packages. Warnings from their sessions indicate the same.

To Reproduce Steps to reproduce the behavior:

  1. Log in Orkestra
  2. Click on one of the graphs from the workspace
  3. I can see the Data|Shapes dialog box, I don't see icon saved under Data-Shapes\extra
  4. Clients don't see anything, solutions not launched. Among warnings I can see 'Custom node definition missing'

Expected behavior Dialog boxes with icons and graphs shall be run on client's side.

Observed behavior When using OrkestraApp I can see an exclamation mark sign in the left bottom corner of the window. I remember that icon informed on packages being out of sync. When I click on it, OrkestraApp quits. Issues observed in Orkestra 1.7.2 and 1.6.1

Screenshots image image

Desktop (please complete the following information):

In Which context did it happen (please select from the following list) : Orkestra Desktop app , Orkestra Revit Addin

MostafaElAyoubi commented 1 year ago

Hey @oliwerkulpa ! Thanks for reporting this. There might have been an issue at the latest upload of your packages. The safest way to get things back to normal is to open the desktop app (make sure all sessions of Revit are closed) and reupload the folder of packages.

Please send the Id of the hub to support@orkestra.online (you'ill find it the the Hub Settings window) so we can take a closer look at it.

oliwerkulpa commented 1 year ago

Hi @MostafaElAyoubi !

Any progress here? The client is waiting for the solutions to be tested on their end. Is there a workaround for that, so I can send packages to the client but run graphs form the cloud?

Thanks

MostafaElAyoubi commented 1 year ago

Hey @oliwerkulpa ! one thing they can do is :

oliwerkulpa commented 1 year ago

@MostafaElAyoubi that fixed it. Much appreciated! So the button was misleading then. image

MostafaElAyoubi commented 1 year ago

Awesome!! And thanks for the prompt feedback. What may have happened here is an attemp to update workspace packages while they were already being loaded in revit. We have implemented many checks to avoid this in the latest version .

oliwerkulpa commented 1 year ago

To be clear - the app still would quit with Revit sessions closed. What actually worked was right-click on workspace and Refresh Packages.

oliwerkulpa commented 1 year ago

Hi again, Client still reports that is unable to sync packages. We run the described steps above with no luck. We also deleted all folders and files in %APPDATA%\Orkestra\ and synced again - no luck.

MostafaElAyoubi commented 1 year ago

Alright let's schedule a call and look into this is possible !

MostafaElAyoubi commented 1 year ago

this was solved, issue was located to a specific machine.