OrkestraOnline / Orkestra_Online

Orkestra Online is a cloud based platform for deploying, documenting and securing DynamoBIM and Grasshopper content.
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revit creashes when launch okpy #225

Closed tjxme closed 8 months ago

tjxme commented 11 months ago

Describe the bug it works very well last week, however this week, whenever i open Okpy, my revit crashes on the Okpy launching interface.

Screenshots image

Desktop (please complete the following information):

tjxme commented 11 months ago

image also got this

MostafaElAyoubi commented 11 months ago

hey there @tjxme ! Thank you for reporting. Have you udpated Orkestra since last week? Or is it the exact same setup ?

tjxme commented 11 months ago

This is the same setup, since this does not work, I updated the 1.7.2 version, still no luck. Regards,J.TOn Oct 18, 2023, at 10:38 AM, Mostafa El Ayoubi @.***> wrote: hey there @tjxme ! Thank you for reporting. Have you udpated Orkestra since last week? Or is it the exact same setup ?

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MostafaElAyoubi commented 11 months ago

can you please try running a repair of the 1.7.2 install and see if it makes any difference? If not, let's schedule a call so we can take a closer look. reach out to support@orkestra.online .

tjxme commented 11 months ago

can you please try running a repair of the 1.7.2 install and see if it makes any difference? If not, let's schedule a call so we can take a closer look. reach out to support@orkestra.online .

thanks for your quick reply, yea, i even tried with my personal computer, still not working.

MostafaElAyoubi commented 11 months ago

Oh so it's not isolated to a single machine. That's extremely odd.Just to be sure, does it happen when opening OkPy? or when trying to open an OkPy tool?

tjxme commented 11 months ago

When I open okpy addin

MostafaElAyoubi commented 11 months ago

alright! that makes more sens. then this is likely due to the tool file getting corrupt somehow. If that's okay with you, you can share the .okpy tool here or send it to support@orkestra.online. We'll likely be able to recover it for you + it'll help us identify how this could happen so we can prevent it!

tjxme commented 11 months ago

Sry how do you share it? Regards,J.TOn Oct 23, 2023, at 3:52 AM, Mostafa El Ayoubi @.> wrote: alright! that make more sens. then this is likely due to the tool file getting corrupt somehow. If that's okay with you, you can share the .okpy tool here or send it to @. We'll likely be able to recover it for you + it'll help us identify how this could happen so we can prevent it!

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MostafaElAyoubi commented 11 months ago

the OkPy tools get saved as files with the ".okpy" extension. You'd just have to locate it where you have saved it and share the .okpy file.

tjxme commented 11 months ago

Oh wait, I don't have any of my tool setup on the new computer and still not working. Sorry, Which .okpy file are you talking about? Is there a log file will be saved as .okpy?

tjxme commented 11 months ago

It crashes at the moment okpy interface comes up.

tjxme commented 11 months ago

alright! that makes more sens. then this is likely due to the tool file getting corrupt somehow. If that's okay with you, you can share the .okpy tool here or send it to support@orkestra.online. We'll likely be able to recover it for you + it'll help us identify how this could happen so we can prevent it!

Sorry I mean when I open okpy addin

MostafaElAyoubi commented 11 months ago

Please reach out through support@orkestra.online so we can look at it together. We don't have enough information the identify the issue.

tjxme commented 11 months ago

Done. Sent an email

MostafaElAyoubi commented 8 months ago

Fixed in 1.8.0