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OrkestraOnline / Orkestra_Online

Orkestra Online is a cloud based platform for deploying, documenting and securing DynamoBIM and Grasshopper content.
https://www.orkestra.online
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Endless Black Spinning Wheel during first login within Revit. #244

Closed Chrono9084 closed 1 month ago

Chrono9084 commented 6 months ago

Describe the bug After a user installs Orkestra and clears out the roaming/orkestra folder, the first time they login to Orkestra within Revit they will have an endless black spinning circle from Orkestra and nothing will happen. Restarting Revit resolves the issue and, at that point, package downloads start.

To Reproduce Steps to reproduce the behavior:

  1. Update Orkestra to 1.8.3 or 1.8.2
  2. Clear the Roaming/Orkestra folder.
  3. Start Revit.
  4. Log into Orkestra (we use SSO option).
  5. Endless spinning black wheel.

Expected behavior Orkestra should download packages and load definitions.

Observed behavior Endless spinning wheel.

MostafaElAyoubi commented 6 months ago

Thank you for reporting this @Chrono9084 ! now this one does not sound familiar haha đŸ˜… . When you say blue spinning wheel you mean the windows mouse spinning wheel ?

Chrono9084 commented 6 months ago

No...the blue spinning circle that appears is in the orkestra window within Revit. I wish I took a picture.

Chrono9084 commented 6 months ago

I just saw the wheel again and its black....not blue. Hopefully that helps.

MostafaElAyoubi commented 6 months ago

Okay thank you for this précision. We're looking into this and will update this thread asap .

MostafaElAyoubi commented 6 months ago

@Chrono9084 can you please confirm that this is still happening on your end?

Chrono9084 commented 6 months ago

I will let you know if I hear about it from anyone else who is upgrading Orkestra.

MostafaElAyoubi commented 6 months ago

Thank you so much !

Chrono9084 commented 6 months ago

This issue is still present for users who have updated and are starting revit for the first time after the upgrade.

MostafaElAyoubi commented 6 months ago

Thank you for the update. To be sure I understand correctly : they get this the first time they start revit after the upgrade, then upon restart they don't have the issue anymore ?

Chrono9084 commented 6 months ago

Correct. It's as if orkestra is trying to load things that are already loaded so it just sits there. You can keep working in Revit just fine but the black spinning wheel prevents you from using Orkestra. Closing and reopening revit fixes the issue.

MostafaElAyoubi commented 1 month ago

This has been fixed in Orkestra 1.9.0