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OrkestraOnline / Orkestra_Online

Orkestra Online is a cloud based platform for deploying, documenting and securing DynamoBIM and Grasshopper content.
https://www.orkestra.online
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Error message when clicking on the warning Icon #40

Closed dsellam closed 4 years ago

dsellam commented 4 years ago

Describe the bug Error message when clicking on the warning Icon

To Reproduce Click on the warning icon 2020-06-30 14_40_28-Window

Expected behavior No error message

Observed behavior Error message (see screenshot)

Screenshots 2020-06-30 14_40_11-Window

Desktop (please complete the following information):

In Which context did it happen (please select from the following list) : Orkestra Revit Addin

Additional context

MostafaElAyoubi commented 4 years ago

Hi @dsellam ! Thank you very much for reporting. Does this occure during a first use of Orkestra? Or did it work well before?

dsellam commented 4 years ago

Hi ! the issue appears on an existing session (that didn't work before because of an error when clicking on "settings" that makes Revit crash) However, in a new installation, we get a different message : "The specified key does not exist" when clicking on the same warning button

MostafaElAyoubi commented 4 years ago

Thanks for the quick follow up ! Is it your account? (I can check if something is off server side). In the mean time, did you ever associate a package folder to the hub? If not, this might be the issue.

dsellam commented 4 years ago

Yes it is only my account with the Webexception. I've just sawn that I cannot get to the cloud workspace with that WebException. I'm sure having a Package folder associate to the hub (I check on the Orkestra App)

In the dynamo view extension, I have a credential Error ...

MostafaElAyoubi commented 4 years ago

This was due to a conflict with another addin. The addin is yet to be identified but a clean install of revit solved the issue.