Negotiation Styles– common error in Canada and America is that you talk about financials too early
Do not wait for foreign represent at ives t o contact you, take initiative
Language
Silent Language– sign for okay can be offensive in Brazil
Personal distance is different in many cultures
Forms of Greetings– ex. how hard you hold the hand when shaking, in Japan they bow
Style of dress– suit and tie in Canada for men, skirt /pants, blouse and suit for women
Business Protocol
Gift Giving–example in China, it is okay to give or receive gifts but refuse 3 times
Punctuality - usually be on time, but not always
In Germany, be 10 minutes early
In Brazil, they will likely come much later
Scheduling of Meetings -
Knowing when people in the country can meet ex. In Spain, people rest for 2 hours or more in the afternoon
Business Entertaining–knm now the right way to show your client a good time
Employee management
How you manage employees in a foreign country
Biggest issue for many managers is work ethic (how hard someone works) ex. In China. Managers may ask workers to work on Saturday but not so in Canada.
This is because different cultures have different ideas about work and time-we have different ideas about work and time-in Thailand, work is seen as another opportunity for social interaction/ we also have different ideas about how long people should work.
Negotiation Styles– common error in Canada and America is that you talk about financials too early
Employee management