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PAYONE-GmbH / magento-1

PAYONE Payment Extension for Magento 1
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Klarna Invoicing select, in frontend "Klarna Base" is getting used #453

Open luckyduck opened 3 years ago

luckyduck commented 3 years ago

We had to update to 5.0.0 from an earlier version.

I was able to add the method "klarna_invoicing" in the backend. However, in the frontend, this leads to "Klarna based being used.

First symptom I noticed was, that the configured name "Rechnung ..." was not used. Instead the frontend showed "Payone - Klarna".

In addition, the payment[method] in checkout is payone_klarna_base as well.

The result is, that the payment method is not accepted when you try to checkout.

Any help or pointers are more than appreciated!

luckyduck commented 3 years ago

But "klarna_invoicing" is what your technical support told me to use over the phone. I talked to them 3 times last week and spent like 2,5 days searching.

What should we use instead?

luckyduck commented 3 years ago

In the past, the customer used safe_invoice, which is not active in the account any longer, I was told.

alexanderbug commented 3 years ago

Have the new Klarna access data for the interface been transferred to Payone?

We have the problem that our new accounts have not yet been activated by Klarna. This causes the message Incorrect configuration to be displayed.

We had many problems here, which were caused by Klarna itself and not by the Payone integration

luckyduck commented 3 years ago

@alexanderbug I will check that. Thank you for that hint. I just got handed the informations / credentials.

alexanderbug commented 3 years ago

In the old interface the IDs would be entered directly in the module. In the new one Payone has to store the data.

fjbender commented 3 years ago

That might actually be the issue, thank you @alexanderbug.

@luckyduck please contact our Merchant Service to confirm that your Klarna credentials have been set up correctly

luckyduck commented 3 years ago

@fjbender That I checked already. They told me last week, that Klarna is entered in your system. However: I just asked my customer to get in touch with Klarna, if the account is really already approved/active/live.

fjbender commented 3 years ago

All right, thanks. Could you also please send over the merchant ID and a staging shop instance URL (if available) to integrations@payone.com?

luckyduck commented 3 years ago

@fjbender Thank you very much! You got mail :)