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PAYONE-GmbH / magento-2

PAYONE Payment Extension for Magento 2
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Issue with canceled orders #536

Open ms-bm opened 4 months ago

ms-bm commented 4 months ago

Hi all,

we noticed several cases in which Payone Transactions have the order number of a cancelled order as reference number, while at the same time there is a second order placed seconds after the cancelled order which is set to processing.

I see that this happens in Model\Handler\Cancellation, where first order gets cancelled and a new quote is created by cloning the quote from the first order. This is done in order to prevent losses of quotes in certain cases.

However, this makes it difficult for the merchant to relate a payment he sees in the Payone Portal to the actual order in Magento 2. Is there a way to deal with this issue?

janteuber commented 4 months ago

Hello @ms-bm ,

Thank you very much for your message.

We will check the case and give you feedback.