since using the PayOne Module we are having a few credit card transactions which do not create a corresponding order.
With most of the transactions completing successfully, a few transactions seem to be completed by PayOne but failed to create an order in the shop system. In the corresponding table ps_fcpayonetransactions this shows with the id_order field being "0" instead of being a real prestashop order ID.
This behavior is especially painful as it is hardly possible to notice anything from the back office. Only if the customer complains, we are able to detect this completed payment without any order. For now, we are regularly checking the database table manually for empty id_order in ps_fcpayonetransactions. However, this is very unsatisfying.
If you have any questions, please contact me. I would be happy to contribute to a better module and solving this misbehavior as best as I can.
Hi,
since using the PayOne Module we are having a few credit card transactions which do not create a corresponding order.
With most of the transactions completing successfully, a few transactions seem to be completed by PayOne but failed to create an order in the shop system. In the corresponding table
ps_fcpayonetransactionsthis shows with theid_orderfield being "0" instead of being a real prestashop order ID.This behavior is especially painful as it is hardly possible to notice anything from the back office. Only if the customer complains, we are able to detect this completed payment without any order. For now, we are regularly checking the database table manually for empty id_order in ps_fcpayonetransactions. However, this is very unsatisfying.
If you have any questions, please contact me. I would be happy to contribute to a better module and solving this misbehavior as best as I can.
PS 1.7.7.2 Module version 2.0.8
Regards Gerhard