search

PTCInc / vuforia-engine

Bug and feedback issue tracker for the Vuforia Engine SDK
https://developer.vuforia.com
19 stars 0 forks source link

VuMark Images (PNG, PDF, SVG) appear corrupted after generating within Target Manager #103

Closed madhu-dcs closed 3 months ago

madhu-dcs commented 3 months ago

Summarize the bug: VuMark generation through the Vuforia developer portal results in corrupted PNG, PDF, and SVG image outputs.

Observed problem When attempting to generate a Vumark through the Vuforia developer portal, the downloaded PNG, PDF, and SVG files appear corrupted. This manifests as:

PNG: The image is displaying error when opening with windows photos - "its looks like we dont support this file format". PDF: The PDF might not open correctly, showing an error message. SVG: The SVG file could be unreadable by image editing software.

Expected result The downloaded Vumark image files (PNG, PDF, SVG) should be clear, visually accurate representations of the Vumark pattern, without any corruption.

Other observations

Reproducible steps Steps to reproduce the behavior:

  1. Log in to the Vuforia developer portal.
  2. Navigate to the Target Manager where you want to generate a Vumark from database.
  3. Generate VuMark - Enter ID
  4. Click on the "Download" button for the desired image format (PNG, PDF, SVG).
  5. Open the downloaded image file.
  6. Observe the corruption in the image

Affected Vuforia Engine version: (Not applicable in this case)

Affected platform: (Not applicable in this case)

Affected device: (Not applicable in this case)

Screenshots / Video Recordings image

Affected database All VuMark databases

Device or platform logs (Not applicable in this case)

Workaround Currently, there is no known workaround for this issue.

Additional comments None

ptc-pscheper commented 3 months ago

Hi there, thank you for your bug report. I have identified and acknowledge the issue and have reported this within our team. I will update this thread as soon as possible with more information. Currently there is indeed no workaround.

ptc-pscheper commented 3 months ago

Our team is preparing a hotfix to be pushed still today! Stay tuned.

ptc-pscheper commented 3 months ago

The fix is deployed and you should now be able to generate VuMark images for all graphic formats. Please re-open the ticket if you still experience any issues. I apologize for the inconveniences this might have caused you.

madhu-dcs commented 3 months ago

Thank you @ptc-pscheper . Now its working fine and able to generate VuMark in all formats