Experience works in vuforia studio but not in view App.

Summarize the bug: Hello Community,

I am having a very strange issue. My experience works well on my pc means vuforia studio but not in view app. I mean it starts and then when i do same thing means run same features which i have built.. works well on pc but not in view app. It just could not finish the code execution and it breaks then its just stay in the same state and not doing anything. There is no error in my console.log even or anything which may impact on view app. Still it does not work and surprisingly sometimes it works but sometimes its not. The feature which got affected is the pdf creation of popups. i have few popups and that i make pdf of.

Anyone has an idea why it is like that? I have also posted a photo below from log file of view app. i get this FPS log many times and afterwards then nothing happens actually.

Affected Vuforia Engine version: E.g. v9.11.4.0.

View app version 9.19.0

Affected platform:

Workstation OS: [e.g. Windows, Mac]

Affected device:

Name: [IPAD PRO]
Model: [5th generation]
MODEL NUMBER MHNF3FD/A
OS: [17.4.1]

Screenshot 2024-05-22 094929

PTCInc / vuforia-engine

Experience works in vuforia studio but not in view App. #123