Describe the bug
I have an escalation policy with no users assigned to it during off hours, on escalation level 1 - not sure if this is the right way to do it. But I do have users on level 2 but they are not showing up. Instead I get his message on the plugin.
To Reproduce
Steps to reproduce the behavior:
Go to an escalation policy in PagerDuty
Define a schedule on level 1 and make sure to leave a blank spot.
During that blank timeslot - open Backstage - navigate to a service that uses that escalation policy
See the same information I posted below.
Expected behavior
I was expecting to see the on-call user, independent of the escalation level. If no one is on call on level 1, then level 2 is the one to be on-call.
t1agob
commented
8 months ago
Describe the bug I have an escalation policy with no users assigned to it during off hours, on escalation level 1 - not sure if this is the right way to do it. But I do have users on level 2 but they are not showing up. Instead I get his message on the plugin.
To Reproduce Steps to reproduce the behavior:
Expected behavior I was expecting to see the on-call user, independent of the escalation level. If no one is on call on level 1, then level 2 is the one to be on-call.