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PagerDuty / backstage-plugin

PagerDuty plugin for Backstage
https://pagerduty.github.io/backstage-plugin-docs/index.html
Apache License 2.0
21 stars 5 forks source link

Opt-out from showing on-call information #68

Closed t1agob closed 2 months ago

t1agob commented 4 months ago

Is your feature request related to a problem? Please describe. I would like to be able to simplify the information showing up on the PagerDuty Card. The on-call information might lead to people reaching out directly to on-call engineers which might lead to other problems by not allowing them to do their work.

Describe the solution you'd like I would like to be able to customize the PagerDuty Card not to show the on-call section. This might be a boolean parameter passed into the PagerDuty Card.

Additional context This feature was requested by @asandoval and @jerroydmoore.

t1agob commented 2 months ago

In our efforts to reduce interruptions and streamline the incident resolution process we are adding a new parameter to the PagerDutyCard (disableOnCall) which will hide the on-call section from the PagerDutyCard.

While the on-call information is relevant for many organizations, some existing users have shared with us that having this information available to everyone has introduced some behaviours that impact the time it takes to solve an incident due to the fact that several people reach out to the on-call engineer.

The default behaviour will remain the same. This is an opt-in feature.

t1agob commented 2 months ago

This feature has now been merged to next branch and will be available on the next release of the plugin.