[BUG] Can't login in the app with default credentials

[estemendoza]

Microservices

• Spring boot Applications:
  • Auth Service

Summary

Can't login in the app

Reproduce steps

• Install Paladin following installation instructions
• Try to login with default creds

Expected Results

• Should be able to login in the app
• If there is a 503 error, the error message on the UI should say something like "Network error when trying to login"

Actual Results

Getting a "503 Service Temporary Unavailable" error when sending auth data to /api/auth/user/login

[santhosh-challa]

Hi @estemendoza ,

We are in the process of updating the documentation for the redeploy process. As you pointed out, the state files are needed for running the redeploy from a newer version. We will update the same in the documentation clearly.

As you are trying to destroy the Paladin Cloud, can you try running the destroy from 1.0.2? Also, please let us know if you read the release notes for 1.1.0. We hit the EventBridge bus limit, which needs to be increased before installation.

Please let me know if you have any other questions.

Thanks.

[estemendoza]

Hi @santhosh-challa Thanks for the update on the EventBus stuff, but for now I am more concern on getting the destroy command to work properly.

I tried to execute it using v1.0.2 and it keeps failing:

Step 4: Terraform destroy started
        Time elapsed: 0m 7s [...Exception in thread Thread-1:
Traceback (most recent call last):
  File "/usr/lib64/python3.7/threading.py", line 926, in _bootstrap_inner
    self.run()
  File "/usr/lib64/python3.7/threading.py", line 870, in run
    self._target(*self._args, **self._kwargs)
  File "/home/ec2-user/CE-1.0.2/installer/core/providers/aws/destroy.py", line 142, in destroy_resources
    PyTerraform.save_terraform_output()
  File "/home/ec2-user/CE-1.0.2/installer/core/terraform/__init__.py", line 239, in save_terraform_output
    output_dict = cls.load_terraform_output()
  File "/home/ec2-user/CE-1.0.2/installer/core/terraform/__init__.py", line 264, in load_terraform_output
    working_dir=Settings.TERRAFORM_DIR,
  File "/home/ec2-user/CE-1.0.2/installer/core/lib/python_terraform/__init__.py", line 109, in __init__
    self.read_state_file(self.state)
  File "/home/ec2-user/CE-1.0.2/installer/core/lib/python_terraform/__init__.py", line 419, in read_state_file
    self.tfstate = Tfstate.load_file(file_path)
  File "/home/ec2-user/CE-1.0.2/installer/core/lib/python_terraform/__init__.py", line 54, in load_file
    json_data = json.load(f)
  File "/usr/lib64/python3.7/json/__init__.py", line 296, in load
    parse_constant=parse_constant, object_pairs_hook=object_pairs_hook, **kw)
  File "/usr/lib64/python3.7/json/__init__.py", line 348, in loads
    return _default_decoder.decode(s)
  File "/usr/lib64/python3.7/json/decoder.py", line 337, in decode
    obj, end = self.raw_decode(s, idx=_w(s, 0).end())
  File "/usr/lib64/python3.7/json/decoder.py", line 355, in raw_decode
    raise JSONDecodeError("Expecting value", s, err.value) from None
json.decoder.JSONDecodeError: Expecting value: line 1 column 1 (char 0)

        Error occured, please check error log for more details

logs for destroy command are empty

[santhosh-challa]

Can you upload the logs from the install/log directory?

[estemendoza]

Hi @santhosh-challa Thanks for all your help. This issue is getting longer and longer and I was wondering if you or anyone in Paladin's team would like to join a zoom meeting to tackle this, I would share screen and then we can debug this properly.

[santhosh-challa]

HI @estemendoza , Sure we can do that. Please let us know your time zone. We can do one either on Monday/Tuesday next week.

[estemendoza]

I am in Spain, next Tuesday sounds good to me

[santhosh-challa]

Ok. Please let us know if 4PM on Tuesday your time works.

[estemendoza]

It would be better at 5PM my time, or maybe 3:30PM

[santhosh-challa]

Ok, we can do 5PM your time, which is 8.30PM IST. Please share your email so that we can share meet link or we will update here before the call.

Thanks.

[estemendoza]

Awesome, that works fine for me. Tuesday 5PM, my email is my username at gmail dot com

[santhosh-challa]

Hi @estemendoza,

We are waiting for you on the call, hope you received the invite.

[kkhamruddin-pk]

I faced the same issue, Allowing traffic between the RDS and ELB (paladian app) fixed the issue.

[santhosh-challa]

Hi @estemendoza ,

We have a new release https://github.com/PaladinCloud/CE/releases/tag/1.2.0 Please let me know your good time this week to schedule the installation call.

[estemendoza]

Hi @santhosh-challa. Can you get together on Friday same time as the first meeting? Thanks

[santhosh-challa]

Hi @estemendoza, Friday same time may not be possible as I have some other calls scheduled. Can we do your 3 PM on Friday? which is 6.30 PM IST. Please confirm.

[estemendoza]

Yes, no problem with that new time.

[santhosh-challa]

Thanks, I will send out an invite.

[santhosh-challa]

Hi @estemendoza,

Did you try logging into UI post our call? We tried internally and UI worked fine. Please let us know if you have some time to debug this issue this week.

Thanks, Santhosh

[estemendoza]

hey! I tried to login again and I am not getting a 502 error now, but getting a timeout error, so login doesn't go through.

How did you try it? did you try it in our instance?

[santhosh-challa]

No :) We use an external load balancer internally with a certificate. I once tried without the certificate and only an external load balancer. I did get 502 once and post refreshing the browser it went away. Maybe some intermittent issue, I wanted to debug but it went away quickly. That is the reason I wanted to check with you if the error is still there.

The timeout issue may be with SG issue. can you please check once SG settings and retry?

[Subbu-PaladinCloud]

Hi @estemendoza , any update here, were you able to login now ?

[estemendoza]

Hey! So, I tried last week and I still wasn't able to login correctly and I tried today and I can't access the UI, it's giving me a timeout error. Can we meet maybe Wednesday or Thursday?

[Subbu-PaladinCloud]

Sure, could you please suggest some times ?

[estemendoza]

Wednesday after 6PM CEST, Thursday between 5 and 7 PM CEST

[Manishpandey11]

Hi i want to contribute in this project

[Subbu-PaladinCloud]

@Manishpandey11 , great.. can you please join our slack channel on PaladinCloud.io and also star our repo on Github. I will DM you and we can discuss your contribution.

[Subbu-PaladinCloud]

@estemendoza we are on a call waiting for you. Are you able to join ?

[estemendoza]

Hi guys, sorry I didn't join but you never confirmed me when the meeting was going to take place and I never received any meeting invitation either. Can we try tomorrow or next week?

[Subbu-PaladinCloud]

Hmm.. I thought I sent an invite out.. sorry if you did not get it.. we can try and setup early next week and I will post the meeting link here in this chat. Please let me know your availability

[estemendoza]

What about Monday after 4 PM CEST?

[Subbu-PaladinCloud]

yes, it works, here is the link : https://meet.google.com/kud-oqnr-waj Monday, September 26 · 10:00 – 11:00am ET

[estemendoza]

Awesome, see you on Monday

[rnithinpaladin]

Hi @estemendoza

can you try installing latest release 1.3.0 . and while installing please delete this "/home/ec2-user/CE/webapp/src/config/configurations.ts.new" file

[estemendoza]

Got it, does that still need me to open the sec group for the database?

[Subbu-PaladinCloud]

@estemendoza , if you are good with your install now, please close out this ticket for now and if you find any other bugs/requests, please feel free to open a new one. Thanks.