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Panopto / Moodle-2.0-plugin-for-Panopto

Panopto's integration with the Moodle LMS.
http://www.panopto.com
GNU General Public License v3.0
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UPGRADE BLOCKED when upgrading from 2017032000 to 2017082900 #118

Closed raad closed 6 years ago

raad commented 6 years ago

When upgrading from release 2017032000 to 2017082900 using the Moodle "admin" user, the system displays an error message:

Panopto ClientData(old) to Public API(new) Upgrade Error - Lacking Folder Access UPGRADE BLOCKED: The user MoodleFUNC\admin does not have access to a provisioned Panopto course folder. Upgrading user must have at least viewer access to all Panopto course folders. It is highly reccommended that the upgrading user is an Administrator on Panopto

Within Panopto we have changed the system role of the MoodleFUNC\admin user to an Administrator, but this did not make any difference.

hohno-panopto commented 6 years ago

I am sorry for the trouble. Please contact support@panopto.com for further troubleshooting.

hitteshahuja commented 6 years ago

Same here. The only way to get around is to do a UI upgrade

hohno-panopto commented 6 years ago

@hitteshahuja, Please contact support@panopto.com We should be able to unblock you.

jmalmsten-panopto commented 6 years ago

Is this specific issue still a problem or was support able to help?

jmalmsten-panopto commented 6 years ago

Closing as fixed, please open a ticket with Panopto support if you experience more issues or need any other assistance.

raad commented 6 years ago

I can confirm the advice from support has enabled us to resolve the issue. It seems that if you have entries in your panopto_folders table that have different providers, this will trigger the problem. In our case, we had refreshed our Test instance with data from our Live instance, but not realised this was an issue, so we had a mixture of Live and Test providers. Removing the entries with the Live provider fixed the issue.