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PenangScienceCluster / digital-library

Files and documents for setting up a Calibre-Web container on a QNAP device.
https://penangsciencecluster.github.io/digital-library/
Mozilla Public License 2.0
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Internet connection is not consistently established #5

Open chanjuping opened 1 year ago

chanjuping commented 1 year ago

Describe the bug When the QMiroPlus devices are plugged into the IGE01 modem, they often fail to establish a network connection to provide Internet. The current workaround is to continuously restart the devices, either IGE01 or QMiroPlus until there is an Internet connection.

To Reproduce Steps to reproduce the behavior:

  1. Turn on IGE01 modem.
  2. Turn on QMiroPlus
  3. Connect IGE01 modem to WAN port in QMiroPlus
  4. Very frequently there is no network connectivity.
  5. Steps 1-3 repeated until there is a connection.

Expected behavior A stable network connection should be established.

Screenshots union_no_Internet

Example of successful establishment of WiFi connection, but no Internet.

union_no_Internet_2

In this same case the main LED is blue which should indicate availability of Internet.

Desktop (please complete the following information):

Additional context Although not logged, the devices seem to get Internet access only if the gateway device is operational first. Though network failure has happened enough times that this is probably not the underlying cause.

chanjuping commented 1 year ago

subramaniya_barathee Subramaniya Barathee's unit showing this issue but with the more typical red LED.

KahJunC commented 1 year ago

Hi JuPing, Can i know The WAN type is DHCP , Static IP or PPPoE ?

chanjuping commented 1 year ago

Setup is DHCP.

KahJunC commented 1 year ago

IGE01 Modem configure as DHCP type?

KahJunC commented 1 year ago

If it has finished initial and set right WAN type , please help open router web GUI , check the dashboard is green or red.

It can help us to know the whole router internet status.

chanjuping commented 1 year ago

@KahJunC Thanks for the quick diagnostic guide. I will forward this to the field team to gather this data properly. Any other way to capture useful debugging data for you?

KahJunC commented 1 year ago

Dump log way :

open web GUI , change URL to debug page , press "export"

MicrosoftTeams-image (4)

KahJunC commented 1 year ago

Can you share us your QuRouter firmware version ? all are latest or different

chanjuping commented 1 year ago

Thanks for the guides. I will highlight it for the survey team.

In our initial setup workshop, I asked all the participants to accept the firmware upgrade button on first init, hopefully so we would all be working off the same system.

Inexplicably, some found themselves running the Beta firmware and some were running the latest stable firmware. However, this issue is seen on all firmware versions.