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Piotr-Grochowski / eu.blebox

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Rollergate #6

Closed tnilss13 closed 1 year ago

tnilss13 commented 1 year ago

Hello I have à problem with my two rollergates. They stop working in Homey. Homey cant detect them. I then need to restart the app. This happens 2-3 times a day.

Piotr-Grochowski commented 1 year ago

Please generate a diagnostic report and let me know to check it.

tnilss13 commented 1 year ago

3ddea68c-2eaa-4479-955e-330140f37f0f

Skickat från min iPad

8 maj 2023 kl. 19:58 skrev Piotr-Grochowski @.***>:



Please generate a diagnostic report and let me know to check it.

— Reply to this email directly, view it on GitHubhttps://github.com/Piotr-Grochowski/eu.blebox/issues/6#issuecomment-1538799064, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A7WHITGF3RT3CSFBMEKMOD3XFEX53ANCNFSM6AAAAAAX2HSXA4. You are receiving this because you authored the thread.Message ID: @.***>

Piotr-Grochowski commented 1 year ago

Maybe I made too much shortcut. I meant to send me the diagnostic report next time you have a problem with the device. From this report I can see no errors...

tnilss13 commented 1 year ago

Ok we try again. 7f8cc710-4667-43af-96e3-3dcdd5087d42

Skickat från min iPad

8 maj 2023 kl. 20:22 skrev Piotr-Grochowski @.***>:



Maybe I made too much shortcut. I meant to send me the diagnostic report next time you have a problem with the device. From this report I can see no errors...

— Reply to this email directly, view it on GitHubhttps://github.com/Piotr-Grochowski/eu.blebox/issues/6#issuecomment-1538836784, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A7WHITAEFDC63WO6673AL3DXFE2XRANCNFSM6AAAAAAX2HSXA4. You are receiving this because you authored the thread.Message ID: @.***>

Piotr-Grochowski commented 1 year ago

OK, I can see that you've got one gateBox and one rollerGate and both of them have the same problem - Homey loses communication with both of them at the same time:

[log] 2023-05-08 18:22:07 [ManagerDrivers] [Driver:rollergate] [Device:34bd1c6f-6d35-472e-a7a2-9e7d0fdf423f] Error: connect EHOSTUNREACH 192.168.50.221:80 at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1157:16) { errno: -113, code: 'EHOSTUNREACH', syscall: 'connect', address: '192.168.50.221', port: 80 } [log] 2023-05-08 18:22:11 [ManagerDrivers] [Driver:gatebox] [Device:80cba673-883a-4f35-b7fa-0bcbf0210479] Error: connect EHOSTUNREACH 192.168.50.73:80 at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1157:16) { errno: -113, code: 'EHOSTUNREACH', syscall: 'connect', address: '192.168.50.73', port: 80 }

EHOSTUNREACH means that host is not reachable. So, it seems that there might be a problem with the WiFi communication - between Homey and router and/or BleBoxes and router. Also the communication might be slow and due to polling interval Homey may run out of connections available.

So:

  1. Please check your connections quality
  2. Try to make a longer polling interval (e.g. 5000ms instead of standard 1000ms)

and please let me know if it's better.

Also - do you restart only BleBox app or the whole Homey after devices become unavailable?

tnilss13 commented 1 year ago

Thank you for the help, it’s working now.

Skickat från min iPhone

8 maj 2023 kl. 20:40 skrev Piotr-Grochowski @.***>:



OK, I can see that you've got one gateBox and one rollerGate and both of them have the same problem - Homey loses communication with both of them at the same time:

[log] 2023-05-08 18:22:07 [ManagerDrivers] [Driver:rollergate] [Device:34bd1c6f-6d35-472e-a7a2-9e7d0fdf423f] Error: connect EHOSTUNREACH 192.168.50.221:80 at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1157:16) { errno: -113, code: 'EHOSTUNREACH', syscall: 'connect', address: '192.168.50.221', port: 80 } [log] 2023-05-08 18:22:11 [ManagerDrivers] [Driver:gatebox] [Device:80cba673-883a-4f35-b7fa-0bcbf0210479] Error: connect EHOSTUNREACH 192.168.50.73:80 at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1157:16) { errno: -113, code: 'EHOSTUNREACH', syscall: 'connect', address: '192.168.50.73', port: 80 }

EHOSTUNREACH means that host is not reachable. So, it seems that there might be a problem with the WiFi communication - between Homey and router and/or BleBoxes and router. Also the communication might be slow and due to polling interval Homey may run out of connections available.

So:

  1. Please check your connections quality
  2. Try to make a longer polling interval (e.g. 5000ms instead of standard 1000ms)

and please let me know if it's better.

Also - do you restart only BleBox app or the whole Homey after devices become unavailable?

— Reply to this email directly, view it on GitHubhttps://github.com/Piotr-Grochowski/eu.blebox/issues/6#issuecomment-1538857161, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A7WHITHSEYMBKPZK4UJHC7TXFE4YTANCNFSM6AAAAAAX2HSXA4. You are receiving this because you authored the thread.Message ID: @.***>