[Components] daktela

[pipedream-component-development]

daktela

URLs

• https://customer.daktela.com/apihelp/v6/global/general-information

  Polling Sources

  new-account

  Prompt

  Emit new event when a new account is created. No props are required. The trigger captures all new accounts and returns the full details.

  URLs

• https://customer.daktela.com/apihelp/v5/#/models/account

  updated-ticket

  Prompt

  Emit new event when an existing ticket is updated. No props required. The trigger checks for any changes in ticket details and returns the updated values.

  URLs

• https://customer.daktela.com/apihelp/v5/#/models/ticket

  new-contact

  Prompt

  Emit new event when a new contact is added into the system. No props are required. The trigger captures all new contacts and returns their full details.

  URLs

• https://customer.daktela.com/apihelp/v5/#/models/contact

  Actions

  create-account

  Prompt

  Creates a new account on Daktela. Optional props: 'user', 'sla', 'survey', 'name', 'title' and 'description'. prop user has async options

  URLs

• https://customer.daktela.com/apihelp/v5/#/models/user
• https://customer.daktela.com/apihelp/v5/#/models/account

  send-sms

  Prompt

  Sends an SMS from Daktela platform. Required props: Receiver's number, text content. Optional props: Sender's name.

  URLs

• https://customer.daktela.com/apihelp/v6/working-with/sms-chat-activities

  make-call

  Prompt

  Initiates a phone call via Daktela. Required props: Phone number to call. Optional props: Caller's number, calling time.

  URLs

• https://customer.daktela.com/apihelp/v6/working-with/call-activities

[sergio-eliot-rodriguez]

Need to circle back to app developer once this is ready as they granted access for the integration.

[luancazarine]

Hi @sergio-eliot-rodriguez @malexanderlim, I can't access almost any endpoint I need

[sergio-eliot-rodriguez]

i reached out to Daktela team on this

[sergio-eliot-rodriguez]

@luancazarine Daktela enabled the breaking modules, but they recommended not implement some of them anyway:

you haven't had access to those modules. I gave you access to CRU operations on endpoints contacts/accounts and R on users/queues. But I would highly recommend not using "manage" endpoints such as users/queues as those endpoints are often not accessible by agents (i.e. standard users).

[luancazarine]

Hi @sergio-eliot-rodriguez, I can't test anything, The provided login doesn't have some crucial accesses. for example I can't access the database section, which is necessary to create users and accounts.

[sergio-eliot-rodriguez]

Sorry to hear, I'll get back to them.