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Cannot pair 1 of 2 hearing aids #5207

Closed hugson1304 closed 1 year ago

hugson1304 commented 1 year ago

Build Date

PixelExperience_Plus_instantnoodlep-13.0-20230505-1814-OFFICIAL

Device

instantnoodlep

Version

thirteen_plus

Describe the Bug

OnePlus 8 Pro phone. In Bluetooth I try to pair my 2 Phonak hearing aids. The right-hand one is found and is paired successfully, but the left-hand one isn't found and therefore cannot pair. Please note:

Steps to Reproduce

Open MyPhonak app, forget existing Bluetooth devices, pair new devices

Expected Behavior

Hearing aids should pair after several seconds, after which hearing aids can be controlled by app

Possible Solution

No response

pixelexperiencebot commented 1 year ago

Issue created! You can close at any time by commenting /close

jef00 commented 1 year ago

@hugson1304

Thank you for reaching out and describing the issue you're facing with your OnePlus 8 Pro phone and your Phonak hearing aids. I understand how important it is to have both hearing aids properly paired for optimal functionality.

Based on the information you provided, it seems that the left-hand hearing aid is not being detected and paired successfully, while the right-hand one works fine. It's interesting to note that both hearing aids worked without any problems on your previous Android 13 version on the same phone.

To address this issue, I suggest trying the following steps:

-Restart your OnePlus 8 Pro phone: Sometimes, a simple restart can resolve connectivity issues. -Forget and re-pair the left-hand hearing aid: Go to the Bluetooth settings on your phone, find the paired devices list, locate the left-hand hearing aid, and select "Forget" or "Unpair." Then, try pairing it again and see if it is detected this time. -Please remember to exercise caution when rooting devices, as it can sometimes cause unexpected compatibility issues or void warranties.

I hope these suggestions help resolve the problem, allowing you to pair both hearing aids successfully. If you have any further questions or need additional assistance, please don't hesitate to ask.